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Microsoft Solutions Expert
2 months ago
As a Technology Consultant with US Cloud, you will play a critical role in representing our company in communications with clients to assist them in deploying, operating, and troubleshooting Microsoft technologies. Your focus will be on fostering positive client relationships while effectively managing challenging situations and driving client success.
Key Responsibilities:
- Client Advisory and Project Satisfaction: Obtain high client advisory and project satisfaction by delivering exceptional service and ensuring client needs are met.
- Client Success and Adoption: Drive client success and adoption of Microsoft technologies by providing expert guidance and support.
- IT System Management: Implement, configure, update, and maintain IT systems and components for our customers with high customer satisfaction.
- Subject Matter Expertise: Act as a subject matter expert providing knowledge and advice related to specific technological products or issues.
- Service Delivery: Provide effective service delivery by analyzing trends and common themes across clients.
- Deliverables and Strategy: Create deliverables to address common client needs and support mobile-first, cloud-first strategy.
- Strategic Planning: Engage in strategic service delivery planning to strengthen targeted client relationships.
- Client Feedback and Decision Making: Gather client impressions of products and services and integrate this feedback into decision making.
- Performance Goals and Standards: Develop and communicate realistic performance goals and standards.
- Obstacle Planning: Build plans that consider potential obstacles and immediate and long-term consequences.
- Stakeholder Assistance: Provide stakeholder assistance throughout deployment to avoid or resolve technical issues.
- Business Results and Collaboration: Seek opportunities to drive business results through collaboration with team.
- Business Value and Client Relationships: Articulate business value and grow client relationships.
- Intellectual Property: Modify existing or create new intellectual property.
- Client Change Management: Contribute to client change management and initiative adoption.
- Client Requirements and Microsoft Solutions: Understand client requirements and map the adoption and optimization of Microsoft solutions accordingly.
- Meetings and Offerings: Contribute and participate in meetings to articulate offerings to all clients.
- Client Relationships and Loyalty: Cultivate relationships, credibility, and loyalty with clients through successful project delivery.
- Experience and Qualifications: 8+ years of experience in Microsoft technologies, 3+ years of experience as a technical consultant, experience delivering technology projects in a consultative manner, experience in technical writing, proven ability to work virtually, analytical and problem-solving mindset, comfortable communicating with audiences varying in size.
- Preferred Qualifications: Relevant certifications in Microsoft technologies.
- Education and Training: A degree in Computer Science, Management Information Systems, Business, or related field or equivalent work experience.
