IT Infrastructure Engineer

4 weeks ago


Richmond, Virginia, United States Commonwealth of Virginia Full time

Job Summary

The Commonwealth of Virginia is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will play a critical role in ensuring the smooth operation of our computer systems and providing top-notch support to our employees.

Key Responsibilities

  • Install, configure, and maintain computer systems, hardware, and software to ensure optimal performance.
  • Provide technical support and troubleshooting services to employees, resolving issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to develop and implement IT strategies and solutions.
  • Evaluate and analyze technical trends and emerging technologies to identify opportunities for improvement.
  • Develop and maintain documentation and knowledge base to ensure continuity of support services.
  • Participate in capacity planning and strategic planning to ensure alignment with business objectives.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of experience in desktop support, IT infrastructure, or related field.
  • CompTIA A+, CompTIA Network+, and CompTIA Security+ certifications.
  • Excellent communication and problem-solving skills.

Preferred Qualifications

  • Experience with IT service management frameworks and tools.
  • Knowledge of cloud computing and virtualization technologies.
  • Experience with asset management and inventory control.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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