PetSmart Customer Engagement Manager

3 weeks ago

San Carlos, California, United States PetSmart Full time
About Our Store

PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.

About Your Role

As a Customer Engagement Manager, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. Your key responsibilities will include:

  • Pet Parent Engagement: You will set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores.
  • Associate Leadership: You will help to lead a team of retail and pet care associates who are passionate about pets and committed to delivering exceptional customer service.
  • Overall Retail Initiatives: You will work closely with our store teams to ensure that our customers have an engaging, personalized shopping experience.
About Your Career

PetSmart offers a range of career opportunities for our leaders, including:

  • Leadership Development: You will have the opportunity to develop your leadership skills and progress to more senior roles within the company.
  • Store Operations: You will work closely with our store teams to drive sales growth and customer satisfaction.
  • Team Management: You will lead a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents.
The PetSmart Difference

PetSmart is a company that loves pets and is passionate about delivering exceptional customer experiences. As a Customer Engagement Manager, you will be part of a team that is dedicated to making a difference in the lives of pets and their owners.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about pets and customer service, we encourage you to apply for this exciting opportunity.

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