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Member Experience Associate Morning Shift

2 months ago


Richardson, Texas, United States Retro Fitness Full time
About the Role

Retro Fitness is seeking a highly motivated and customer-focused Member Experience Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a safe and clean environment, and contributing to the overall success of our fitness center.

Key Responsibilities
  • Greeting and Checking In Members: Welcome and check in members as they arrive, ensuring a warm and inviting atmosphere.
  • Customer Service and Issue Resolution: Respond to member inquiries, resolve issues, and provide solutions to ensure a positive experience.
  • Membership Sales and Retention: Promote and sell membership packages, as well as retain existing members through effective communication and follow-up.
  • Front Desk Operations: Manage the front desk area, including opening and closing procedures, and maintain a clean and organized environment.
  • Team Collaboration: Work closely with other team members to achieve common goals and objectives.
Requirements
  • Positive Attitude and Communication Skills: Possess a positive and upbeat personality, with excellent communication skills to interact with members, colleagues, and management.
  • Multitasking and Adaptability: Demonstrate the ability to multitask, prioritize tasks, and adapt to changing situations.
  • Customer Focus: Prioritize member satisfaction, ensuring a high level of service and quality in all interactions.
  • Availability and Flexibility: Be available to work a variety of shifts, including mornings, evenings, and weekends, as needed.
What We Offer
  • Competitive Hourly Rate: $12.00 per hour
  • Opportunities for Advancement: Career growth and development opportunities within the company
  • Fun and Dynamic Work Environment: A fast-paced and supportive team environment