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Human Services Assistant III Specialist

2 months ago

Columbus, Ohio, United States Commonwealth of Virginia Full time

Hiring Range: $ to NEGOTIABLE - BASED UPON EXPERIENCE

Full Time or Part Time: Full Time

Title Description: Human Services Assistant III is a specialist-level position in the Human Services Assistants occupational group. As the initial point of contact, employees serve clients seeking benefits and/or services, screening them for eligibility and providing information on programs and policies.

Key Responsibilities:

  • Screen clients for benefits and services
  • Explain programs, services, policies, and procedures
  • Assist clients with applications
  • Research information
  • Serve as the initial point of contact for applicants
  • Provide information on various programs and benefits, general eligibility requirements, and procedures
  • Assist clients with completing applications and perform initial screening of applications
  • Research databases to obtain and/or verify information needed to process applications
  • Maintain logs of client documentation received
  • Schedule and coordinate appointments for clients to meet with benefit or services staff
  • Contact clients for requested/needed information and respond to routine questions in person, email, or by telephone

Requirements:

  • High school diploma
  • Supplemented with related clerical experience, business, or related field, or any equivalent combination of training and experience
  • Working knowledge of receptionist duties

Special Requirements: Applicants may be subject to a criminal history background search, central registry search, DMV driving record check, and/or pre-employment drug screen. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.