Registration Clerk

Crawford Memorial Hospital is seeking a skilled Registration Clerk to join our team. As a key member of our admitting department, you will be responsible for providing exceptional customer service while ensuring a smooth and efficient registration process for patients, families, and visitors.

Key Responsibilities:

• Provide outstanding customer service and greet all visitors in a courteous and professional manner.
• Accurately register patients in a timely manner, ensuring compliance with hospital regulatory requirements.
• Assist patients with directions, provide wheelchair transportation, and announce pages in a clear and well-modulated voice.
• Maintain provider and other related hospital personnel contact information, which is used and posted for the ER and Night call lists.
• Ensure accurate and timely completion of legally required documents, such as consent forms and MSP questionnaires.
• Provide information to patients/representatives about billing, complaint process, patient rights, visiting hours, and hospital-specific literature.
• Collect and process patient deposits and co-payments as required.
• Keep forms and supplies stocked as needed.
• Comply with all established safety procedures to ensure a safe environment for patients, visitors, and staff.
• Participate in performance improvement activities.

Requirements:

• High School diploma or equivalent required.
• Minimum 2 years of experience in an office/clerical setting preferred.
• Strong data entry and typing skills.
• Ability to work independently, prioritize, and complete tasks in a timely manner.
• Excellent communication and customer service skills.