Certified Community Health Worker

1 week ago

Hartford, Connecticut, United States Community Renewal Team Full time
Job Title: Certified Community Health Worker - Early Care and Education

We are seeking a highly motivated and compassionate Certified Community Health Worker to join our team at the Community Renewal Team. As a key member of our Early Care and Education department, you will play a vital role in supporting the health and well-being of our community.

Job Summary:

The Certified Community Health Worker will provide a wide range of services, including outreach, engagement, education, coaching, informal counseling, social support, advocacy, care coordination, and basic screening and assessments of any risks associated with social determinants of Health. This position requires a strong understanding of the dynamics of homelessness and being at risk of homelessness, as well as the ability to work with individuals from diverse racial/ethnic and economic backgrounds.

Key Responsibilities:
  • Provide outreach and engagement functions to customers in the community
  • Identify customers in need of Case Management and/or other Outreach Engagement services; linking them with available services
  • Interview customers on and/or off site as required
  • Complete Universal Screening to determine Program eligibility
  • Assist customers in their Homes, Community, or Clinical setting
  • Establish positive and supportive relationships with customers
  • Complete an initial interview and assessment of individual needs
  • Assess and evaluate customer needs based on the Outcome Scale Matrix (OSM)
  • Develop Individualized Service Plans (ISP) for each customer, and incorporate all special needs
  • Facilitate referrals to Clinics and Community Support services
  • Facilitate communication/coordinate services between providers and customers
  • Coordinate/Monitor services to include comprehensive tracking of customers compliance in relation to ISP goals and objectives
  • Provide support, advocacy, and mediation services to assure customer's overall needs and referrals are being conveyed
  • Follow-up with both customer and provider regarding ISPs
  • Document all encounters/interactions made with and/or on behalf of the customer; including all activities, ISPs, and outcomes achieved by the customers in a detailed and timely manner
  • Conduct monthly home visits with customers as needed; documenting all visits in the customer's file
  • Conduct bi-weekly conversations with the customer either by phone or in-person; documenting all conversations in the customer's file
  • Maintain client records in accordance with documentation requirements and standards
  • Assist clients in utilizing Community Services, including; scheduling appointments with Social Services agencies, and assisting with the completion of applications for Programs based on eligibility
  • Assist in the preparation of demographic, and other Funder reports relative to Client Services
  • Participate in Case Management team meetings
  • Provide reports to referring agencies including; but not limited to, progress reports, discharge summaries, aftercare plans, and special reports
  • Ensure all Intake information is obtained based on program guidelines, and accurately entered into STEPS and/or HMIS systems
  • Collects demographic data, conducts pre-screening, and assesses potential eligibility for CRT, Department of Housing, or other Community-based resources
  • Facilitates information and referral services, and documents outcomes resulting from such referrals
  • Facilitates customer access to Community resources, including; but not limited to food, housing, clothing, school programs, vocational opportunities or services, life skills training, and relevant Mental Health services
  • Educate customer on the proper use of the Emergency Room, and provide information for alternatives
  • Maintains a caseload of customers in need of intensive Case Management or multiple service needs
  • Complete and submit Critical Incident reports to Funder when applicable
  • Continuously expand knowledge and understanding of Community resources and services
  • Regular attendance
  • Attend and complete all mandatory trainings
Requirements:
  • Bachelor's degree from an accredited college or university required; Education may be substituted with experience on a year-by-year basis
  • Minimum Years of Experience: Two (2) years of experience providing community-based, direct client services to population experiencing Substance Abuse, Homelessness, Mental Illness and/or low income required
  • Certifications: Must have a CT Community Health Worker certificate or be able to obtain the certificate within six months of taking the position required
  • Demonstrate skills in: Ability to work with individuals from diverse racial/ethnic and economic backgrounds; Solid understanding of the dynamics of Homelessness, and being at risk of Homelessness; Ability to offer strength-based Case Management; Ability to communicate effectively with Customers, Funders, and Vendors; Ability to function independently in a Community setting; Ability to interact with the Homeless, and develop trusting relationships; Ability to set therapeutic boundaries with clients; Ability to establish good working relationships with staff and Community agencies; Ability to work with a multi-disciplinary team; Ability to decide what presenting conditions are of priority; Ability to plan and organize assigned duties; Computer proficiency in Microsoft Outlook, Excel, Word, PowerPoint; Financial Literacy Skills are all required
  • Driving Requirements: Maintain a valid State of Connecticut Driver's License in good standing, and have the ability to take your personal vehicle into the Community required

We offer a competitive salary and benefits package, including 401K with a matching employer contribution, medical, dental, vision, HSA Spending Accounts, Life Insurance, Short-Term Disability (STD)/Long-Term Disability (LTD), and an Employee Assistance Program. Eligible employees are also able to participate in agency-sponsored educational opportunities. Eligible employees receive ten paid vacation days, six sick paid days annually, and two personal days paid annually.

Apply today to join our team and make a difference in the lives of our community

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