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Customer Service Representative

2 months ago

Anaheim, United States ViaPlus Full time
About ViaPlus

At ViaPlus, we are a global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics, enabling seamless multimodal mobility.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and promoting positive customer relations.

Key Responsibilities
  • Provide prompt and courteous service to customers via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Develop a strong understanding of our database and products
  • Communicate effectively with customers, colleagues, and management
  • Make suggestions for improving workflow processes and enhancing profitability
Requirements
  • High school diploma or equivalent required
  • Customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office programs
Work Environment

The work environment is moderate to loud, and the employee will be working on a computer for extended periods. The employee may occasionally be required to lift and/or move up to 20 pounds.