Tax Office Manager

3 days ago


Pittston, Pennsylvania, United States H&R Block Full time
About the Role

We are seeking an experienced and customer-focused Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for providing exceptional client service and supporting the Multi-Unit Team Leader in ensuring quality and consistent execution of our Service Standards.

Key Responsibilities
  • Support the Multi-Unit Team Leader in leading the retail office team and ensuring quality and consistent execution of our Service Standards.
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
  • Serve as point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Lead daily huddles and communicate essential information to office associates.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma / equivalent or higher.
About Us

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

We believe in the power of people helping people and are committed to providing help and inspiring confidence in our clients, associates, and communities everywhere.



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