HVAC Service Technician
3 hours ago
At One Hour Heating & Air Conditioning Corporate Store, we are seeking a skilled HVAC Service Technician to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and educating customers on technical and investment decisions while making service calls in customers' homes.
Responsibilities:
- Servicing and repairing heating and air conditioning systems and components to the highest standards.
- Ensuring technical excellence to meet the company's unique proposition of Always On TimeOr You Dont Pay A Dime.
- Utilizing the Straight Forward Pricing Guide system, including the True Cost Calculator on each call.
- Assessing systems to determine repair vs. replace recommendations to clients and explaining each service and repair performed to the customer.
- Testing each system after each service or repair is completed to ensure it is working properly.
- Performing a proper inspection of the customers' system to prevent future breakdowns.
- Accurately completing all paperwork, including writing all recommendations on invoices.
- Explaining Club Membership Agreements to every customer and maintaining a conversion rate of at least 25% of non-Club Members and a 90% renewal rate on existing Club Members.
- Providing customer leads to the Sales Lead Coordinator when identifying a potential need for system additions or replacements.
- Adhering to the One Hour Code of Ethics, Team Rules, and Team Philosophy.
Qualifications:
- Two or more years of experience in the HVAC industry.
- Must have prior, successful experience as a Service & Repair Technician in the HVAC industry.
- NATE certification preferred.
- EPA Type 1 and 2 Required.
- Must display strong communication skills and technical competence.
- Must sign the Company Code of Ethics and agree to being videotaped for training and compliance purposes at least six (6) times per year.
We offer great benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.
Authority Brands Inc. is an Equal Opportunity Employer.
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