Area Director of Account Management
2 weeks ago
As a key member of the Kaiser Permanente team, the Area Director of Account Management will be responsible for driving the long-term strategic direction of sales and retention strategies for health insurance and workers compensation accounts. This role will align with company-wide initiatives to achieve sustained growth and a competitive position in the market.
The successful candidate will establish best practices for utilizing resources, technology tools, and customer performance data to meet revenue and growth targets. They will oversee relationships with customers, consultants, brokers, and/or channel partners to ensure their needs are met. Additionally, they will provide consultation to teams in developing recommendations to support health benefits strategy and offering.
Essential Responsibilities:- Prepare individuals for growth opportunities and advancement by building internal collaborative networks.
- Solicit and act on performance feedback to drive collaboration and set goals for performance improvement.
- Oversee the recruitment, selection, and development of talent to ensure performance management guidelines and expectations are met.
- Stay up-to-date with organizational best practices, processes, benchmarks, and industry trends to share best practices within and across teams.
- Motivate and empower teams to maintain a highly skilled and engaged workforce by aligning resource plans with business objectives.
- Provide guidance when difficult decisions need to be made and create opportunities for expanded scope of decision making and impact.
- Oversee the operation of multiple units within a department by identifying member and operational needs, ensuring work assignment completion, and translating business strategy into actionable business requirements.
- Gain cross-functional support for business plans and priorities, assume responsibility for decision making, set standards, measure progress, and foster resolution of escalated issues.
- Communicate goals and objectives, analyze resources, costs, and forecasts, and incorporate them into business plans, prioritize and distribute resources, and remove obstacles that impact performance.
The ideal candidate will have a minimum of three years of experience in a leadership role with direct reports and a bachelor's degree in a related field. Alternatively, they may have a minimum of nine years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
Additional Requirements:The successful candidate will possess knowledge, skills, and abilities in change management, negotiation, customer data, benefits/services, brand strategy, market research, persuasion, sales operations, sales opportunity orchestration, sales performance data, sales/partnership strategy and techniques, customer experience, goal setting, member service, and underwriting.
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