Veterinary Hospital Receptionist

2 weeks ago

Teterboro NJ, United States Petco Full time

Job Summary:

The Veterinary Hospital Receptionist will provide exceptional customer care to our Petco full-service Vetco Total Care hospital clients. This role is responsible for fostering cohesion and motivation within the practice, ensuring that the hospital workflow is optimized, and creating an optimal experience for our patients and clients.

Key Responsibilities:

  • Assume primary responsibility for answering the practice phone and routing calls appropriately.
  • Maintain hospital appointment calendar, including scheduling appointments from callers or visitors and reviewing online bookings.
  • Greet all visitors to the practice, greet clients and patients by name as they arrive for appointments, and notify technical staff when they arrive.
  • Participate in the training of new staff members and general dissemination of knowledge as required.
  • Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials.
  • Confirm all appointments by client's preferred communication method the prior day and make necessary adjustments.
  • Possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Requirements:

  • High school diploma is a requirement.
  • Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
  • Must have excellent written and verbal communication skills.
  • Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
  • Must have exceptional telephone and computer skills.
  • Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Work Environment:

Job duties are to be conducted in the Vetco Total Care full-service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary), and standing for long periods of time. A large amount of this partner's time will be spent in direct contact with clients and their pets.

Contacts:

This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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