Customer Care Specialist

2 weeks ago

Festus, Missouri, United States Heartland Veterinary Partners LLC Full time
About Heartland Veterinary Partners LLC

At Heartland Veterinary Partners LLC, we are dedicated to providing not only expert advice but also the highest quality of veterinary services, ensuring our clients enjoy their pets for as long as possible.

We offer a comprehensive range of diagnostic services through in-house testing and partnerships with external laboratories. Our facility is equipped with a fully stocked pharmacy, an in-house surgical suite, advanced X-ray technology, a monitored hospitalization area, indoor boarding facilities with outdoor exercise options, and complete grooming services.

We are looking for a new member to enhance our team. The ideal candidate should possess strong communication skills, organizational abilities, and the capacity to manage multiple tasks in a dynamic environment.

The preferred candidate will have 1-2 years of experience in a reception or customer service capacity.


Position Overview

Reporting to the Practice Manager, the Client Service Representative (CSR) is responsible for delivering an outstanding experience to our clients during every interaction.

The CSR engages with clients continuously and handles administrative duties such as maintaining records and tracking appointments.

Responsibilities include managing reception duties (both in-person and via phone), maintaining veterinary medical records, managing accounts, processing payments, data entry, word processing, and handling mail services.

The CSR applies practical knowledge of practice operations and services, as well as the fundamental rules and regulations governing client interactions and animal patient care, to ensure every patient receives excellent care and every client enjoys a remarkable experience.


Key Competencies
Empathy & Understanding:

Maintaining professionalism while ensuring that clients, team members, and patients feel comfortable in all situations.


Team Collaboration:

Coordinating effectively with team members, incorporating feedback promptly to achieve positive outcomes, and sharing ideas openly.


Effective Communication:

Clearly conveying patient visit outcomes to clients and team members to facilitate successful client care, utilizing strong written and verbal communication skills.


Active Listening:

Attentively following the expressed wishes of clients and team members.


Client Satisfaction Focus:

Ensuring that all interactions and activities result in the highest level of client satisfaction.


Essential Duties

Lead the opening and closing procedures of the practice as directed by the Practice Manager.

Ensure all public areas are clean and welcoming for clients and patients, including the reception area, waiting room, offices, and examination rooms.

Process various forms of payment, including cash, checks, and credit cards.

Schedule appointments in accordance with practice and doctor preferences to maintain efficient workflow.

Assist in updating client and patient files as necessary.

Prepare and send correspondence to clients.

Send reminder notices for periodic notifications and conduct timely follow-ups with clients.

Perform regular backups of the computer system as instructed.

Oversee daily business postings.

Welcome clients and patients warmly, ensuring a positive experience during their visit.

Answer incoming calls with proper telephone etiquette.

Present clients with medications, instructions, and any necessary take-home items.

Handle emergency situations with care and patience, adhering to established clinic policies.

Address client concerns calmly and appropriately, ensuring satisfaction with every interaction.


Qualifications

High school diploma or equivalent required.

Previous experience in a veterinary setting is preferred.

Familiarity with OSHA safety practices, including the use of proper personal protective equipment.


Benefits Offered

Flexible work schedules.

Opportunities for career and professional development.

Discounts on personal pet care.

Allowance for scrubs.

  • Healthcare Customer Support Specialist

    2 weeks ago

    Festus, Missouri, United States Compass Health Network Full time

    The Healthcare Customer Support Specialist is responsible for maintaining consistent communication with patients on a daily basis. This role involves both in-person and telephone reception duties, verifying insurance eligibility and benefits, handling cash transactions, and ensuring the accuracy of the assigned cash bag. The ideal candidate will demonstrate...

  • Customer Care Specialist

    2 weeks ago

    Festus, Missouri, United States Heartland Veterinary Partners LLC Full time

    About Heartland Veterinary PartnersAt Heartland Veterinary Partners, we are dedicated to providing not only expert guidance but also exceptional veterinary services, ensuring our clients enjoy their pets for as long as possible.We offer a comprehensive range of diagnostic services through in-house testing and collaboration with external laboratories. Our...

  • Customer Care Specialist

    2 weeks ago

    Festus, Missouri, United States Heartland Veterinary Partners LLC Full time

    About Heartland Veterinary PartnersAt Heartland Veterinary Partners, we are dedicated to providing not only expert advice but also exceptional veterinary services, ensuring our clients enjoy their beloved pets for as long as possible.We offer a comprehensive range of diagnostic services through our in-house facilities and collaborate with external...

  • Customer Care Specialist

    2 weeks ago

    Festus, Missouri, United States Heartland Veterinary Partners LLC Full time

    About Heartland Veterinary PartnersAt Heartland Veterinary Partners, we are dedicated to providing not only sound guidance but also exceptional veterinary services, ensuring our clients enjoy the companionship of their pets for as long as possible.We offer a comprehensive range of diagnostic services through in-house testing and partnerships with external...

  • Nurse - Patient Care Specialist

    2 days ago

    Festus, Missouri, United States Mercy Full time

    Job SummaryWe are seeking a skilled Nurse - Patient Care Specialist to join our team at Mercy Hospital. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and ensuring the well-being of our patients.Key ResponsibilitiesUtilize the nursing process to provide patient care and maintain professional...

  • Nurse - Patient Care Specialist

    1 day ago

    Festus, Missouri, United States Mercy Full time

    About the RoleWe are seeking a skilled and compassionate Registered Nurse to join our team in the ATC Unit at Mercy Hospital Jefferson. As a Nurse - Patient Care Specialist, you will play a vital role in providing exceptional patient care and ensuring the smooth recovery and discharge of patients following surgery and anesthesia.Key ResponsibilitiesMonitor...

  • Customer Care Agent

    2 weeks ago

    Festus, Missouri, United States Sun Technologies Full time

    Position Title: Customer Service RepresentativeRequired Skills: Ability to manage over 80 calls daily. Previous experience in a call center environment.Location: RemoteJob Overview:This is a fully remote opportunity.Consistent attendance is crucial, and employees are expected to work regularly and predictably.As the primary point of contact, you will respond...

  • Crisis Support Specialist

    2 weeks ago

    Festus, Missouri, United States Compass Health Network Full time

    In response to the urgent needs of the communities we serve, we are pleased to offer a $600 sign-on bonus.* Our commitment to delivering high-quality and compassionate support in our service areas is unwavering, and we need dedicated individuals to help us achieve this goal.We are seeking Crisis Support Specialists to deliver tailored psychiatric assistance...

  • Travel Nurse RN Specialist

    5 hours ago

    Festus, Missouri, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a skilled Travel Nurse RN Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Specialist, you will be responsible for providing high-quality patient care in a Cardiac Cath Lab setting.Job Summary:The Travel Nurse RN Specialist will work in a fast-paced Cardiac Cath Lab environment,...

  • Cardiac Catheterization Specialist

    6 hours ago

    Festus, Missouri, United States CrossMed - Cath Lab Full time

    Job Title: Cardiac Catheterization Specialist**Job Summary:**CrossMed - Cath Lab is seeking a skilled Cardiac Catheterization Specialist to join our team. As a Cardiac Catheterization Specialist, you will be responsible for providing high-quality patient care in a fast-paced environment.Responsibilities:Provide exceptional patient care and support to...

  • Travel Nurse RN Specialist

    4 days ago

    Festus, Missouri, United States Assured Nursing Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a skilled Travel Nurse RN Specialist to join our team at Assured Nursing. This is a contract position in a Cardiac Cath Lab setting.Job Summary:As a Travel Nurse RN Specialist, you will be responsible for providing high-quality patient care in a dynamic and fast-paced environment. You will work closely with...

  • Traveling Diagnostic Imaging Specialist

    5 days ago

    Festus, Missouri, United States American Traveler Full time

    Job DetailsAmerican Traveler is seeking a skilled Diagnostic Imaging Specialist for a travel assignment in a medical facility.Job ResponsibilitiesPerform high-quality ultrasound examinations and proceduresOperate and maintain ultrasound equipmentDevelop and implement imaging protocolsCollaborate with healthcare teams to ensure accurate diagnosesProvide...

  • Tire Service Specialist

    4 days ago

    Festus, Missouri, United States Discount Tire Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Tire Service Specialist to join our team at Discount Tire. As a key member of our team, you will be responsible for installing new tires and wheels, performing maintenance on tires, and providing exceptional customer service.Key Responsibilities:Install new tires and wheels, ensuring a precise...

  • Diagnostic Imaging Specialist

    3 days ago

    Festus, Missouri, United States OneStaff Medical Full time

    Job SummaryOneStaff Medical is seeking a skilled Diagnostic Imaging Specialist to join our team for a travel assignment in a medical facility. As a Diagnostic Imaging Specialist, you will be responsible for operating advanced imaging equipment to produce high-quality images of patients' internal organs.Key ResponsibilitiesOperate sonographic scanners to...

  • Diagnostic Imaging Specialist

    3 days ago

    Festus, Missouri, United States Sharp Nursing Medical Staffing Full time

    Job Title: Diagnostic Imaging SpecialistJob Type: Travel Allied Health ProfessionalLocation: Festus, MissouriJob Description:We are seeking a skilled Diagnostic Imaging Specialist to join our team at Sharp Nursing Medical Staffing. As a Diagnostic Imaging Specialist, you will be responsible for performing diagnostic imaging procedures using various imaging...

  • Travel Nurse RN

    4 days ago

    Festus, Missouri, United States Medical Solutions Full time

    Job SummaryWe are seeking a skilled Travel Nurse RN to join our team as a Cardiac Cath Lab Specialist. This is a 13-week contract position with 36 hours of work per week, requiring a strong background in Cardiac Cath Lab nursing.ResponsibilitiesProvide high-quality patient care in a Cardiac Cath Lab settingCollaborate with interdisciplinary teams to ensure...

  • Healthcare Support Specialist

    2 weeks ago

    Festus, Missouri, United States Mercy Full time

    Position Overview:The Healthcare Support Specialist plays a crucial role in preparing patients for their appointments by executing the Advanced Standard room process. This includes gathering the chief complaint, measuring vital signs, reviewing medical history and allergies, and conducting a comprehensive medication reconciliation. The specialist will also...

  • Patient Care Hygienist

    2 weeks ago

    Festus, Missouri, United States Smile For Life Dental Care Full time

    Become a Valued Member of Our Dynamic Team at Smile For Life Dental CareWelcome Bonus: $1250Position:Part-Time Dental HygienistWhy You Will Enjoy Being Part of Our Team:Collaborative and enthusiastic work environmentOpportunity to learn from seasoned professionalsIdeal setting for both recent graduates and seasoned hygienistsIf you are eager to contribute...

  • Peer Support Specialist

    6 days ago

    Festus, Missouri, United States Compass Health Network Full time

    About Compass Health NetworkCompass Health Network is a leading provider of mental health and substance use disorder services. We are committed to delivering high-quality, compassionate care to our communities.Job SummaryWe are seeking a Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a critical role in supporting...

  • Crisis Intervention Specialist

    2 weeks ago

    Festus, Missouri, United States Compass Health Network Full time

    In response to the urgent needs of the communities we support, we are pleased to offer a $200 sign-on incentive.* Our commitment to delivering high-quality and empathetic care in our service areas is unwavering, and we invite you to be a part of this mission.The Crisis Intervention Specialist delivers immediate, individualized support to referrals from the...