Housekeeping Assistant

2 weeks ago

Winfield, Illinois, United States Northwestern Medicine Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Housekeeping Assistant to join our team at Northwestern Medicine. As a Housekeeping Assistant, you will play a critical role in maintaining the cleanliness and organization of our patient rooms, offices, and public areas.

Responsibilities:

  • Clean and maintain patient rooms, offices, and public areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces.
  • Follow policies and procedures on patient isolation and contact precautions as necessary.
  • Stock paper items and other supplies in assigned areas as necessary or designated.
  • Maintain cart and equipment in clean, working condition and store in appropriate storage area.
  • Promote safety in the workplace.
  • Use wet floor signs, PPE, and do not leave housekeeping cart or supplies unattended.
  • Use chemicals and equipment in an effective and safe manner.
  • Use appropriate chemicals, diluted at the correct ratio, in properly labeled containers.
  • Notify supervisor of equipment needing repairs.
  • Report all safety hazards to manager.
  • Communicate to supervisor any issues, including inability to complete schedule and be proactive in dealing with observed deficiencies.
  • Establish and maintain interpersonal relationships with hospital personnel, while assuring confidentiality of patient information.
  • Exhibit the ability to articulate designed scripting model to each customer we serve.
  • Use organizational and unit/department resources efficiently.
  • Manage work schedule efficiently, completing tasks and assignments on time.
  • Contribute to opportunities and processes for continuous improvement.
  • Participate in efforts to reduce costs, streamline work processes, improve and grow services we provide.
  • Present a friendly, approachable, professional demeanor and appearance.
  • Provide accurate information and timely updates to patients and customers.
  • Address questions and concerns promptly, or identify appropriate person and resources to do so.
  • Provide directions or help to patients and customers with finding their way.
  • Use effective service recovery skills to solve problems or service breakdowns when they occur.
  • Demonstrate teamwork by helping co-workers within and across departments.
  • Communicate effectively with others, respect diverse opinions and styles, and acknowledge the assistance and contributions of others.

Qualifications:

  • High School Diploma or equivalent; or in lieu of high school diploma/GED, must have a minimum of one year of environmental services, housekeeping, janitorial or related experience.
  • Must exhibit the ability to follow oral and written instructions.
  • Must be able to communicate effectively with patients, visitors, and staff.
  • Must be able to use the proper tracking and communication tools utilized by department.
  • Must be able to work independently.

Preferred:

  • Three years of environmental services experience in a healthcare or hospitality environment.

Equal Opportunity:

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

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