Medical Operations Supervisor

4 hours ago


Chattanooga, Tennessee, United States CSL Plasma Full time
Job Summary

This position is responsible for overseeing the reception and registration processes for donors and applicants at our plasma center. The successful candidate will supervise reception and medical staff, assist management with daily center operations, and ensure compliance with Standard Operating Procedures (SOPs).

Main Responsibilities
  • Supervise daily activities of reception, medical, and customer service operations to ensure proper handling of supplies and materials.
  • Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.
  • Assist management with daily center operations, including development of reception and medical staff, assessment and improvement of processes, troubleshooting issues, and managing donor flow.
  • Ensure adequate reception and medical staffing to provide sufficient support based upon center size, structure, and donor flow.
  • Conduct investigations, participate in root cause analysis, and develop recommendations for process improvement.
  • Participate with management in conducting performance appraisals and providing performance feedback.
  • Act as liaison for Center Medical Director and Divisional Medical Director, coordinating Center Medical Director activities.
  • Follow and ensure staff adheres to all SOPs, company policies, and procedures.
  • Comply with all local, state, and federal regulations and laws, including ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
Requirements
  • Active state licensure from a paramedic, nursing, physician assistant, chiropractic, naturopathic training program, or medical school required.
  • Supervisory experience and regulated environment strongly preferred.
Working Conditions
  • Shares information with internal contacts to reach a solution.
  • Ability to make decisions with moderate impact on immediate work unit.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of time.
  • Examine and assess the skin and other abnormalities through sight, touch, and smell.
  • Reach, bend, kneel, and have high-level manual dexterity.
  • Occasionally required to lift and carry up to 25 pounds.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.
Benefits

CSL offers the following benefits for this full-time position: options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma at https://www.cslplasma.com/about-csl-plasma.

We want CSL to reflect the world around us.

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL at https://www.cslplasma.com/careers/diversity-and-inclusion.

Do work that matters at CSL Plasma.



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