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To Go Pro Team Member

1 month ago

Chicago, Illinois, United States Taco Cabana Full time
To Go Pro Job Description

A To Go Pro at TGI Fridays is the face of our brand, delivering exceptional service and ensuring a seamless experience for our guests. As a To Go Pro, you will be the first point of contact for our guests, setting the tone for their visit.

Key Responsibilities:
  • Provide exceptional service to our guests, ensuring their needs are met and exceeded.
  • Manage the To Go area, maintaining a clean and organized environment.
  • Process orders accurately and efficiently, using our POS system.
  • Build relationships with our guests, promoting specials and building a loyal clientele.
  • Ensure 100% accuracy on orders, meeting our high standards.
  • Tend to special guest needs and requests, providing a personalized experience.
  • Follow all relevant brand standards, delivering Fridays Service Style.
Requirements:
  • Ability to carry natural conversation with guests, without sounding scripted or intrusive.
  • Must be able to read menus and describe menu items to guests over the phone.
  • Must be able to articulate clear greetings and farewells to guests, as well as understanding requests for assistance.
  • Must be able to clearly communicate guests' needs to Line Cook, Servers, Bussers, Managers, etc.
  • Must be able to hear well in a loud environment, to answer telephone and respond to guest requests.
  • Must be able to walk and stand during the entire shift.
  • Must be able to reach, bend, stoop, and wipe.
  • Ability to Lift 30 lbs.
  • Ability to Stand 6-8 Hours.