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Healthcare Customer Service Representative

2 months ago


Nashua, New Hampshire, United States Covenant Health (Tennessee) Full time

Compensation: The initial pay rate for this role is $17.23.

This rate reflects the starting point of the compensation scale. Your final offer will be based on your qualifications and experience relevant to the position.

POSITION OVERVIEW

This role is integral to the administrative operations of our healthcare practice. The representative is tasked with delivering exceptional service to patients and their families, both face-to-face and via telephone communication. The position also serves as a vital link between patients, medical staff, and healthcare providers.

KEY RESPONSIBILITIES

- Facilitate smooth communication between patients and healthcare professionals.

- Provide outstanding customer service to enhance patient satisfaction.

- Assist with billing processes related to daily transactions and charges.

QUALIFICATIONS

Education:

- Minimum of a High School diploma.

- An Associate's Degree or higher education is preferred.

Experience:

- Required: Previous experience in a healthcare-related field with a solid understanding of medical terminology.

- Preferred: Two years of experience in medical customer service.

- Previous experience in phlebotomy is an advantage.

Essential Skills:

- Proficient in computer software applications, particularly Microsoft Windows and Office.

- Typing speed of 40-60 words per minute.

- Strong customer service and interpersonal skills.

Americans with Disabilities Act Compliance:

All essential functions of this position must be performed with reasonable accommodations for individuals with disabilities.

Company Standards:

Covenant Health expects all employees to adhere to the Standards of Conduct and report any actions that may violate these standards.

Mission Statement:

Covenant Health is dedicated to providing holistic care and healing to all individuals in our communities.

Core Values:

- Compassion: We respect and care for all individuals, particularly the vulnerable and suffering.

- Integrity: We uphold justice and ethical practices while responsibly managing our resources.

- Collaboration: We foster partnerships and shared goals to promote healthy communities.

- Excellence: We strive for the highest quality in all services while embracing innovation.

Covenant Health is an equal opportunity employer, and all qualified candidates will be considered for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information, or any other legally protected status.