Customer Service Representative
4 weeks ago
At SP+, we're driven by our promise to make every moment matter for a world on the go. Our team is dedicated to putting ourselves in the shoes of those we serve, delivering exceptional customer service and ensuring a seamless experience for all.
Key Responsibilities:
- Assist customers with payment transactions at automated revenue control equipment
- Provide parking services and facilitate efficient traffic flow through the facility
- Lead initiatives to enhance client and customer satisfaction
- Manage day-to-day activities at assigned locations
- Monitor parkers in pay-in lanes
- Interact with customers in a friendly and professional manner
- Assist customers with locating their parked vehicles
- Perform other duties as assigned by management
- Conduct garage and facility audits as required
- Count revenue at the beginning of each shift
- Make change for customers as needed
- Quote rates for parking services
- Provide directions to customers
- Resolve customer complaints independently or with supervisor assistance
- Answer phone calls in a prompt and courteous manner
- Maintain facility cleanliness and pick up trash in surrounding areas
- Present a professional image at all times
- Arrive on time for scheduled shifts
Qualifications:
We're looking for individuals with a high school diploma or equivalent combination of experience and education. Experience with automated parking access control hardware and software is a plus. Availability to work varied shifts, including weekends, may be required.
Work Environment:
The work environment is moderate to loud, with exposure to vehicle emissions, extreme temperatures, and all weather conditions. Physical demands include standing, walking, and reaching.
Equal Opportunity Employer:
SP+ is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.
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