Bilingual Helpline Counselor/Care Consultant
3 days ago
We are seeking a highly skilled Bilingual Helpline Counselor/Care Consultant to join our team at the Alzheimer's Association. As a key member of our Contact Center, you will provide guidance and support to individuals who reach out to our nationwide 24/7 Helpline. Your expertise in Solution Focused Brief Therapy (SFBT) will enable you to provide short-term telephone consultation to constituents in a professional and compassionate manner.
Responsibilities
- Utilize Solution Focused Brief Therapy (SFBT) to provide short-term telephone consultation to constituents.
- Build rapport and engage constituents while utilizing clinical techniques to collaborate, assess, and enable constituents to pull from their expertise and knowledge of the situation.
- Help constituents to better understand Alzheimer's disease, the progression, and the needs of people living with the disease.
- Link constituents to education, support, local community resources, and emergency/crisis services if needed.
- Provide accurate and efficient documentation for call interactions.
- Handle high emotion, trauma, and grief of constituents with calmness and empathy.
- Follow established Association Helpline/Care Consultation policies, procedures, and clinical protocols.
- Uphold the Alzheimer's Association policy on client confidentiality.
Qualifications:
- Master degree in social work, psychology, or counseling required, licensure (LSW, LCSW, LPC, LCPC) preferred.
- Bilingual skills (English/Spanish) required.
- One year of experience, 2-3 years' experience preferred.
- Able to work a flexible schedule.
Knowledge, Skills, and Abilities:
- Ability to utilize Solution Focused Brief Therapy (SFBT) or other clinical modalities within a brief interaction.
- Experienced clinical/counseling skills in listening, assessment, empathy, collaboration, goal setting, and action plans.
- Ability to handle interactions with constituents involving heightened emotions.
- Strong general computer skills.
- Attention to detail and effective time management and multi-tasking skills.
Benefits:
- Comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays, and Paid Family Leave.
- Gold standard 401(k) retirement plan.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
-
Bilingual DV Counselor/Social Worker
3 days ago
Chicago, Illinois, United States Metropolitan Family Services Full timeJob Title: Bilingual DV Counselor/Social WorkerWe are seeking a highly skilled and compassionate Bilingual DV Counselor/Social Worker to join our Domestic Violence Team at Metropolitan Family Services.Key Responsibilities:Conduct comprehensive assessments for various program services, including intake as assigned.Provide counseling and social work services...
-
Senior Social Care Specialist
4 weeks ago
Chicago, Illinois, United States Care Advisors Full timeAbout the RoleWe are seeking a highly skilled Senior Social Care Specialist to join our team at CareAdvisors. As a key member of our social care team, you will play a critical role in supporting the day-to-day operations of our helpline and hospital teams.Key ResponsibilitiesManage a caseload of complex cases through communication with patients and...
-
Behavioral Health Counselor
3 weeks ago
Chicago, Illinois, United States Chicago Family Health Center Inc Full timeJob Title: Behavioral Health CounselorChicago Family Health Center Inc is seeking a skilled Behavioral Health Counselor to join our comprehensive primary care team. As a key member of the team, you will work closely with Primary Care Providers, MAs, PSRs, Care Navigators, Care Managers, and RNs to provide excellent care to our...
-
Counselor
4 days ago
Chicago, Illinois, United States Saint Xavier University Full timeJob Title: CounselorWe are seeking a skilled and compassionate Counselor to join our team at Saint Xavier University. As a Counselor, you will provide confidential counseling services to undergraduate and graduate students, including individual and group sessions, crisis intervention, and outreach programs.Key Responsibilities:Provide counseling services to...
-
Bilingual Counselor for Youth Development
3 days ago
Chicago, Illinois, United States Youth Guidance Full timeAbout Our OrganizationYouth Guidance is a leading provider of outcomes-driven programs serving over 18,000 youth across the country. Our mission is to empower young people to overcome obstacles, focus on their education, and succeed in life. We believe that every child deserves a supportive and nurturing environment to thrive.Job SummaryWe are seeking a...
-
Bilingual Youth Counselor
4 weeks ago
Chicago, Illinois, United States Youth Guidance Full timeJob SummaryWe are seeking a highly motivated and experienced Bilingual BAM Counselor to join our team at Youth Guidance. The successful candidate will be responsible for guiding young male identifying youth in grades 7 – 12 to learn, internalize, and practice social skills, make responsible decisions for their future, and become positive members of their...
-
Bilingual Counselor
14 hours ago
Chicago, Illinois, United States Youth Guidance Full timeAbout Our OrganizationYouth Guidance is a leading provider of outcomes-driven programs serving over 18,000 youth across the country. Our mission is to create and implement school-based programs that enable children to overcome obstacles, focus on their education, and ultimately succeed in school and in life.Position SummaryThe Becoming A Man (BAM) Counselor...
-
Senior Social Care Specialist
4 weeks ago
Chicago, Illinois, United States Care Advisors Full timeAbout the RoleWe are seeking a highly skilled Senior Social Care Specialist to join our team at CareAdvisors. As a key member of our social care team, you will play a critical role in supporting the day-to-day operations of our helpline and hospital teams.Key ResponsibilitiesManage a caseload of complex cases through communication with patients and...
-
Crisis Counselor
3 weeks ago
Chicago, Illinois, United States DuPage County Health Department Full timeJob Title: Crisis CounselorWe are seeking a highly skilled and compassionate Crisis Counselor to join our team at the DuPage County Health Department. As a Crisis Counselor, you will play a vital role in providing emergency and crisis intervention services to individuals and families in need.Responsibilities:Conduct crisis evaluations in various community...
-
Counselor - Student Services
4 days ago
Chicago, Illinois, United States Saint Xavier University Full timeAbout the RoleWe are seeking a talented and enthusiastic Counselor to join our team at Saint Xavier University. As a key member of our Student Life division, you will play a vital role in providing counseling services to undergraduate and graduate students, with a specific focus on serving minoritized students.As a Counselor, you will be responsible for...
-
Program Counselor
3 days ago
Chicago, Illinois, United States The Salvation Army USA Central Territory Full timeJob DescriptionThe Salvation Army USA Central Territory is seeking a highly motivated and dedicated individual to fill the role of Program Counselor. This position will be responsible for assisting in all aspects of programming, including after-school activities, educational and recreational programs for youth and young adults.Key Responsibilities:Mentor...
-
Substance Abuse Counselor
4 weeks ago
Chicago, Illinois, United States WestCare Foundation Full timeJob Title: Substance Abuse CounselorWe are seeking a highly skilled and compassionate Substance Abuse Counselor to join our team at WestCare Foundation. As a Substance Abuse Counselor, you will play a vital role in providing cognitive behavioral therapy (CBT) to clients participating in our SUD program.Key Responsibilities:Complete assessments of each client...
-
Substance Abuse Counselor
4 weeks ago
Chicago, Illinois, United States WestCare Foundation Full timeJob Title: Substance Abuse CounselorWe are seeking a highly skilled and compassionate Substance Abuse Counselor to join our team at WestCare Foundation. As a Substance Abuse Counselor, you will play a critical role in providing cognitive behavioral therapy (CBT) to clients participating in our SUD program.Key Responsibilities:Complete assessments of each...
-
Mental Health Counselor
2 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeJob Title: Mental Health CounselorThe Chicago Lighthouse for People Who Are Blind or Visually Impaired is seeking a skilled Mental Health Counselor to join our team. As a Mental Health Counselor, you will provide counseling services and mental health support to clients who are blind or visually impaired.Responsibilities:Deliver clinical mental health...
-
School Counselor
2 weeks ago
Chicago, Illinois, United States UCAN Full timeJob Title: School Based CounselorUCAN is seeking a skilled School Based Counselor to provide direct mental health services to students in a school setting. The ideal candidate will have a Master's degree in social work, counseling, psychology, or a related field, and licensure as an LSW, LCSW, LPC, LCPC, or equivalent in the state.Key...
-
Substance Abuse Counselor
3 weeks ago
Chicago, Illinois, United States WestCare Foundation Full timeJob Title: Substance Abuse CounselorWestCare Foundation is seeking a highly skilled Substance Abuse Counselor to join our team. As a Substance Abuse Counselor, you will be responsible for providing cognitive behavioral therapy (CBT) to clients participating in our SUD program.Key Responsibilities:Complete assessments of each client using required assessment...
-
Addictions Counselor
3 days ago
Chicago, Illinois, United States The Salvation Army Central Territory Full timeJob Title: Addictions CounselorAt The Salvation Army Central Territory, we are seeking a highly skilled and compassionate Addictions Counselor to join our team. As a key member of our Harbor Light Program, you will play a vital role in providing holistic services to individuals struggling with chemical dependency.Job Summary:We are looking for a dedicated...
-
Crisis Counselor
4 days ago
Chicago, Illinois, United States DuPage County Health Department Full timeCrisis Counselor Job DescriptionWe are seeking a skilled Crisis Counselor to join our team at the DuPage County Health Department. As a Crisis Counselor, you will provide emergency and crisis intervention services to individuals and families, both face-to-face and via telephone/video.Responsibilities:Conduct crisis evaluations on-site and in the community...
-
Addictions Counselor
1 week ago
Chicago, Illinois, United States The Salvation Army Central Territory Full timeJob Title: Addictions CounselorJob Summary:The Salvation Army Central Territory is seeking a qualified Addictions Counselor to join our team. As a key member of our Harbor Light Program, you will provide holistic services to clients with chemical dependency problems and their families.Key Responsibilities:Provide individual, family, couples, and group...
-
Bilingual Youth Counselor
4 days ago
Chicago, Illinois, United States Youth Guidance Full timeAbout Our OrganizationYouth Guidance is a leading provider of outcomes-driven programs serving over 18,000 youth across the country. Our mission is to empower young people to overcome obstacles, focus on their education, and succeed in life.Position SummaryThe Becoming A Man (BAM) Counselor is responsible for guiding young male-identifying youth in grades...