Bilingual Helpline Counselor/Care Consultant

3 days ago


Chicago, Illinois, United States Alzheimer's Association Full time
Job Summary

We are seeking a highly skilled Bilingual Helpline Counselor/Care Consultant to join our team at the Alzheimer's Association. As a key member of our Contact Center, you will provide guidance and support to individuals who reach out to our nationwide 24/7 Helpline. Your expertise in Solution Focused Brief Therapy (SFBT) will enable you to provide short-term telephone consultation to constituents in a professional and compassionate manner.

Responsibilities

  • Utilize Solution Focused Brief Therapy (SFBT) to provide short-term telephone consultation to constituents.
  • Build rapport and engage constituents while utilizing clinical techniques to collaborate, assess, and enable constituents to pull from their expertise and knowledge of the situation.
  • Help constituents to better understand Alzheimer's disease, the progression, and the needs of people living with the disease.
  • Link constituents to education, support, local community resources, and emergency/crisis services if needed.
  • Provide accurate and efficient documentation for call interactions.
  • Handle high emotion, trauma, and grief of constituents with calmness and empathy.
  • Follow established Association Helpline/Care Consultation policies, procedures, and clinical protocols.
  • Uphold the Alzheimer's Association policy on client confidentiality.

Qualifications:

  • Master degree in social work, psychology, or counseling required, licensure (LSW, LCSW, LPC, LCPC) preferred.
  • Bilingual skills (English/Spanish) required.
  • One year of experience, 2-3 years' experience preferred.
  • Able to work a flexible schedule.

Knowledge, Skills, and Abilities:

  • Ability to utilize Solution Focused Brief Therapy (SFBT) or other clinical modalities within a brief interaction.
  • Experienced clinical/counseling skills in listening, assessment, empathy, collaboration, goal setting, and action plans.
  • Ability to handle interactions with constituents involving heightened emotions.
  • Strong general computer skills.
  • Attention to detail and effective time management and multi-tasking skills.

Benefits:

  • Comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays, and Paid Family Leave.
  • Gold standard 401(k) retirement plan.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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