Bilingual Helpline Counselor/Care Consultant
4 weeks ago
We are seeking a highly skilled Bilingual Helpline Counselor/Care Consultant to join our team at the Alzheimer's Association. As a key member of our Contact Center, you will provide guidance and support to individuals who reach out to our nationwide 24/7 Helpline. Your expertise in Solution Focused Brief Therapy (SFBT) will enable you to provide short-term telephone consultation to constituents in a professional and compassionate manner.
Responsibilities
- Utilize Solution Focused Brief Therapy (SFBT) to provide short-term telephone consultation to constituents.
- Build rapport and engage constituents while utilizing clinical techniques to collaborate, assess, and enable constituents to pull from their expertise and knowledge of the situation.
- Help constituents to better understand Alzheimer's disease, the progression, and the needs of people living with the disease.
- Link constituents to education, support, local community resources, and emergency/crisis services if needed.
- Provide accurate and efficient documentation for call interactions.
- Handle high emotion, trauma, and grief of constituents with calmness and empathy.
- Follow established Association Helpline/Care Consultation policies, procedures, and clinical protocols.
- Uphold the Alzheimer's Association policy on client confidentiality.
Qualifications:
- Master degree in social work, psychology, or counseling required, licensure (LSW, LCSW, LPC, LCPC) preferred.
- Bilingual skills (English/Spanish) required.
- One year of experience, 2-3 years' experience preferred.
- Able to work a flexible schedule.
Knowledge, Skills, and Abilities:
- Ability to utilize Solution Focused Brief Therapy (SFBT) or other clinical modalities within a brief interaction.
- Experienced clinical/counseling skills in listening, assessment, empathy, collaboration, goal setting, and action plans.
- Ability to handle interactions with constituents involving heightened emotions.
- Strong general computer skills.
- Attention to detail and effective time management and multi-tasking skills.
Benefits:
- Comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays, and Paid Family Leave.
- Gold standard 401(k) retirement plan.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
-
Bilingual DV Counselor/Social Worker
4 weeks ago
Chicago, Illinois, United States Metropolitan Family Services Full timeJob Title: Bilingual DV Counselor/Social WorkerWe are seeking a highly skilled and compassionate Bilingual DV Counselor/Social Worker to join our Domestic Violence Team at Metropolitan Family Services.Key Responsibilities:Conduct comprehensive assessments for various program services, including intake as assigned.Provide counseling and social work services...
-
Bilingual Spanish School Counselor
4 weeks ago
Chicago, Illinois, United States Chicago Public Schools Full timeAs a vital member of the Chicago Public Schools educational leadership team, the Bilingual Spanish School Counselor will provide comprehensive, developmental supports within the academic, personal/social, and career domains to ensure students become productive, well-adjusted adults.School counselors are uniquely trained professional educators with a mental...
-
Counselor
4 weeks ago
Chicago, Illinois, United States Saint Xavier University Full timeJob Title: CounselorWe are seeking a skilled and compassionate Counselor to join our team at Saint Xavier University. As a Counselor, you will provide confidential counseling services to undergraduate and graduate students, including individual and group sessions, crisis intervention, and outreach programs.Key Responsibilities:Provide counseling services to...
-
Bilingual Counselor for Youth Development
4 weeks ago
Chicago, Illinois, United States Youth Guidance Full timeAbout Our OrganizationYouth Guidance is a leading provider of outcomes-driven programs serving over 18,000 youth across the country. Our mission is to empower young people to overcome obstacles, focus on their education, and succeed in life. We believe that every child deserves a supportive and nurturing environment to thrive.Job SummaryWe are seeking a...
-
Bilingual Counselor
4 weeks ago
Chicago, Illinois, United States Youth Guidance Full timeAbout Our OrganizationYouth Guidance is a leading provider of outcomes-driven programs serving over 18,000 youth across the country. Our mission is to create and implement school-based programs that enable children to overcome obstacles, focus on their education, and ultimately succeed in school and in life.Position SummaryThe Becoming A Man (BAM) Counselor...
-
Youth Guidance Counselor
3 weeks ago
Chicago, Illinois, United States Youth Guidance Full timeAt Youth Guidance, we are seeking a highly skilled and compassionate BAM Counselor to join our team. The ideal candidate will have a strong background in youth engagement and a passion for helping young people overcome obstacles and achieve their goals.The BAM Counselor will work closely with our team to provide guidance and support to young male identifying...
-
Bilingual Medical Social Consultant
3 weeks ago
Chicago, Illinois, United States University of Illinois Chicago Full timeBilingual Medical Social ConsultantThis role is accountable for coordinating and facilitating patient services across the various levels of the continuum for a population of patients whose needs may include social services support or intervention. The Social Worker will assist patients and their families in navigating through the health care system based on...
-
Counselor - Student Services
4 weeks ago
Chicago, Illinois, United States Saint Xavier University Full timeAbout the RoleWe are seeking a talented and enthusiastic Counselor to join our team at Saint Xavier University. As a key member of our Student Life division, you will play a vital role in providing counseling services to undergraduate and graduate students, with a specific focus on serving minoritized students.As a Counselor, you will be responsible for...
-
Program Counselor
4 weeks ago
Chicago, Illinois, United States The Salvation Army USA Central Territory Full timeJob DescriptionThe Salvation Army USA Central Territory is seeking a highly motivated and dedicated individual to fill the role of Program Counselor. This position will be responsible for assisting in all aspects of programming, including after-school activities, educational and recreational programs for youth and young adults.Key Responsibilities:Mentor...
-
Bilingual Spanish School Counselor
3 weeks ago
Chicago, Illinois, United States Chicago Public Schools Full timeJob SummaryThe Chicago Public Schools is seeking a highly skilled and dedicated School Counselor to join our team. As a School Counselor, you will play a vital role in providing comprehensive, developmental supports to students within the academic, personal/social, and career domains. Key Responsibilities Conduct annual needs assessments and data reviews to...
-
Addictions Counselor
4 weeks ago
Chicago, Illinois, United States The Salvation Army Central Territory Full timeJob Title: Addictions CounselorAt The Salvation Army Central Territory, we are seeking a highly skilled and compassionate Addictions Counselor to join our team. As a key member of our Harbor Light Program, you will play a vital role in providing holistic services to individuals struggling with chemical dependency.Job Summary:We are looking for a dedicated...
-
Crisis Counselor
4 weeks ago
Chicago, Illinois, United States DuPage County Health Department Full timeCrisis Counselor Job DescriptionWe are seeking a skilled Crisis Counselor to join our team at the DuPage County Health Department. As a Crisis Counselor, you will provide emergency and crisis intervention services to individuals and families, both face-to-face and via telephone/video.Responsibilities:Conduct crisis evaluations on-site and in the community...
-
Addictions Counselor
1 month ago
Chicago, Illinois, United States The Salvation Army Central Territory Full timeJob Title: Addictions CounselorJob Summary:The Salvation Army Central Territory is seeking a qualified Addictions Counselor to join our team. As a key member of our Harbor Light Program, you will provide holistic services to clients with chemical dependency problems and their families.Key Responsibilities:Provide individual, family, couples, and group...
-
Bilingual Youth Counselor
4 weeks ago
Chicago, Illinois, United States Youth Guidance Full timeAbout Our OrganizationYouth Guidance is a leading provider of outcomes-driven programs serving over 18,000 youth across the country. Our mission is to empower young people to overcome obstacles, focus on their education, and succeed in life.Position SummaryThe Becoming A Man (BAM) Counselor is responsible for guiding young male-identifying youth in grades...
-
Senior Virtual Community Outreach Coordinator
3 weeks ago
Chicago, Illinois, United States Care Advisors Full timeRole OverviewCare Advisors is seeking a highly skilled Senior Virtual Community Outreach Specialist to support the day-to-day operations of our helpline and hospital teams. As a key member of our Social Care team, you will collaborate with our Social Care Manager to provide comprehensive and effective care planning for our clients.Key ResponsibilitiesSupport...
-
School Counselor Position
4 weeks ago
Chicago, Illinois, United States Civitas Education Partners Full timeJob Title: School CounselorCivitas Education Partners is seeking a skilled School Counselor to join our team. As a School Counselor, you will play a vital role in supporting the academic and personal growth of our students.Job Summary:The School Counselor will be responsible for developing and implementing effective school counseling programs that support...
-
Behavioral Health Counselor
4 weeks ago
Chicago, Illinois, United States Chicago Family Health Center Full timeJob Title: Behavioral Health CounselorWe are seeking a skilled Behavioral Health Counselor to join our comprehensive primary care team at Chicago Family Health Center. As a key member of our team, you will work closely with Primary Care Providers, MAs, PSRs, Care Navigators, Care Managers, and RNs to provide exceptional care to our...
-
Chicago, Illinois, United States The LaSalle Group Full timeJob Title: Bilingual Senior Learning and Development ConsultantLaSalle Network is seeking a highly motivated and experienced Bilingual Senior Learning and Development Consultant to join our client's dynamic HR team. This individual will play a key role in designing, implementing, and evaluating learning and development initiatives tailored to the needs of...
-
Crisis Services Counselor
4 weeks ago
Chicago, Illinois, United States DuPage County Health Department Full timeCrisis Services Counselor Job DescriptionWe are seeking a highly skilled Crisis Services Counselor to join our team at the DuPage County Health Department. As a Crisis Services Counselor, you will play a critical role in providing emergency and crisis intervention services to individuals and families in need.Responsibilities:Conduct crisis evaluations in...
-
Counselor II Position
4 weeks ago
Chicago, Illinois, United States ASSOCIATION HOUSE OF CHICAGO Full timeJob OverviewAssociation House of Chicago seeks a skilled Counselor II to provide comprehensive substance use assessment, treatment planning, and counseling services. The ideal candidate will implement intensive outreach strategies to engage new referrals and support participants in their recovery journey. Additionally, the successful candidate will provide...