Aviation Support Specialist
4 days ago
About the Job
We are seeking a highly skilled and detail-oriented Aviation Support Specialist to join our team at SafeTech USA. This role will be responsible for providing exceptional customer support services, delivering timely and accurate reporting, and maintaining strong relationships with internal and external stakeholders.
Job Responsibilities
- Collect and analyze data from Operations and Sales to prepare RFQs and Quotes with accuracy in a timely manner.
- Communicate effectively with customers regarding quote approvals, parts, statuses, freight charge approvals, and turn time issues.
- Create, scan, and file all sales orders, ensuring accuracy and attention to detail.
- Answer customer inquiries about order status, cost proposals, account balances, and general information.
- Proactively communicate additional services to existing customers, promoting long-term business relationships.
- Provide daily written updates on customer interactions to the management team.
- Assist with administrative duties and answering phones as needed.
Requirements
- Possess strong computer skills, including proficiency in Word, Excel, and PowerPoint.
- Demonstrate excellent communication and interpersonal skills, with the ability to interface with management teams, sales, and operations.
- Showcase strong organizational skills, attention to detail, and self-motivation, with the ability to work independently.
- Be proficient in learning and using Quantum and Aeroxchange purchasing portals.
- Exhibit multitasking skills and follow through on assignments, ensuring timely completion of tasks.
Preferred Qualifications
- Aircraft industry knowledge and understanding of component parts is an asset.
What We Offer
As a valued member of the SafeTech USA team, you will enjoy a comprehensive benefits package, including medical insurance, life insurance, dental and vision insurance, paid holidays, vacation time, company match to our 401K, and bonus eligibility. Learn more about SafeTech USA's commitment to excellence and employee satisfaction.
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