Customer Support Coordinator

5 days ago


Sacramento, California, United States AEG Full time

At AEG, we are seeking a detail-oriented and customer-focused individual to join our team as an E-Commerce Customer Service Associate. This role combines customer service expertise with e-commerce coordination to ensure seamless customer experiences across digital platforms.

Key Responsibilities
  • Customer Service:
    • Manage customer inquiries through the ticketing system and email.
    • Maintain brand voice in customer communications.
    • Assist with developing response templates and training AI solutions.
  • E-Commerce Support (Shopify Plus):
    • Update product listings, collections, and promotions.
    • Manage shipping configurations and discount codes.
    • Coordinate with internal teams for product launches and promotions.
  • Cross-Department Collaboration:
    • Work with Warehouse, Retail, and Marketing teams to resolve customer issues.
    • Identify and suggest improvements to customer experience.
  • Systems Management:
    • Use inventory management systems to track orders and inventory.
    • Process shipping information through platforms like ShipStation.
    • Ensure accurate data entry across all systems.
    Qualifications
    • 1-2 years of customer service experience.
    • 1-2 years of E-Commerce experience (Shopify Plus preferred).
    • Experience with CSR platforms (Gorgias, Zendesk, or similar).
    • Knowledge of shipping and inventory systems a plus.


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