Desktop Support Specialist

2 weeks ago


Toledo, Ohio, United States Syntricate Technologies Full time
Job Title: Desktop Engineer

We are seeking a skilled Desktop Engineer to join our team at Syntricate Technologies. As a Desktop Engineer, you will be responsible for providing technical support and maintenance for our clients' desktop computers.

Key Responsibilities:
  • Assist users with various PC-related issues via phone, email, or remote session
  • Support new user onboarding by deploying new PCs and collecting old PCs during offboarding
  • Escalate incidents with accurate documentation to suitable technicians when required
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs
  • Coordinate with vendors for hardware and software issues
  • Assist the team on PC LCM projects to deploy new PCs by doing app and data migration
  • Support sales users via phone calls
  • Coordinate with the asset team to ensure asset updates are done as soon as new assets are received or shipped to lessors
  • Pack and unpack PCs received from vendors or from different sites
  • Return end-of-lease PCs back to lessors
  • Create and update knowledge base articles for new issues
  • Provide suggestions for continuous improvement
Requirements:
  • Strong analytical skills and problem-solving ability to troubleshoot various issues on laptops, desktops, and mobile devices
  • Printer and network troubleshooting experience
  • Experience supporting Windows 7, Windows 10, and Office 365 applications
  • Knowledge of imaging PCs using SCCM environments
  • Knowledge of mobile device management using Intune MDM
  • Ability to present ideas in user-friendly language
  • Good communication skills
  • Multi-tasking capabilities
  • Rigor to work for customer satisfaction and end-user experience

We offer a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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