Desktop Support Specialist
2 weeks ago
We are seeking a skilled Desktop Engineer to join our team at Syntricate Technologies. As a Desktop Engineer, you will be responsible for providing technical support and maintenance for our clients' desktop computers.
Key Responsibilities:- Assist users with various PC-related issues via phone, email, or remote session
- Support new user onboarding by deploying new PCs and collecting old PCs during offboarding
- Escalate incidents with accurate documentation to suitable technicians when required
- Prioritize incidents and service requests according to defined processes to meet defined SLAs
- Coordinate with vendors for hardware and software issues
- Assist the team on PC LCM projects to deploy new PCs by doing app and data migration
- Support sales users via phone calls
- Coordinate with the asset team to ensure asset updates are done as soon as new assets are received or shipped to lessors
- Pack and unpack PCs received from vendors or from different sites
- Return end-of-lease PCs back to lessors
- Create and update knowledge base articles for new issues
- Provide suggestions for continuous improvement
- Strong analytical skills and problem-solving ability to troubleshoot various issues on laptops, desktops, and mobile devices
- Printer and network troubleshooting experience
- Experience supporting Windows 7, Windows 10, and Office 365 applications
- Knowledge of imaging PCs using SCCM environments
- Knowledge of mobile device management using Intune MDM
- Ability to present ideas in user-friendly language
- Good communication skills
- Multi-tasking capabilities
- Rigor to work for customer satisfaction and end-user experience
We offer a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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