Service Consultant
4 weeks ago
Job Title: Service Advisor
Company: Toyota Dealership
Job Summary:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Toyota Dealership. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Schedule Service Work: Coordinate with our service technicians to ensure that all service work is completed in a timely and efficient manner.
- Sell Additional Services: Identify opportunities to sell additional services to our customers, such as maintenance and repair packages.
- Greet Customers: Greet customers in a friendly and professional manner, ensuring that they feel welcome and valued.
- Advise Customers: Provide expert advice to customers on the care and maintenance of their vehicles.
- Explain Repair Instructions: Clearly explain the repair instructions and estimated costs to customers, ensuring that they understand the work that will be performed.
- Provide Estimates: Provide detailed estimates for labor and parts, ensuring that customers are fully informed of the costs involved.
Requirements:
- Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues.
- Strong Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to think critically and resolve issues in a timely and efficient manner.
- Attention to Detail: Possess a high level of attention to detail, with the ability to accurately record and process customer information.
- Ability to Work in a Fast-Paced Environment: Demonstrate the ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Advancement: Opportunities for career advancement and professional growth.
- Collaborative Work Environment: A collaborative and supportive work environment.
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