Healthcare Operations Specialist

4 weeks ago


Columbus, Ohio, United States destinationone Consulting Full time

At destinationone Consulting, we are seeking a skilled Patient Experience Manager to join our team. This role is responsible for ensuring the efficient management of the patient experience within our healthcare practice.

Key Responsibilities:

  • Act as the primary point of contact for patients, addressing inquiries and concerns in a timely and professional manner.
  • Coordinate patient appointments, including scheduling confirmations and follow-ups to ensure seamless communication.
  • Guide patients through the registration and insurance verification processes, providing clear instructions and support.
  • Collaborate with clinical staff to facilitate smooth patient flow and effective communication.
  • Maintain accurate and confidential patient records, adhering to strict data protection protocols.

Requirements:

  • A high school diploma or equivalent; an associate's degree in healthcare administration or a related field is preferred.
  • Experience in a patient-facing role within a healthcare setting, with a proven track record of delivering exceptional patient care.
  • Strong interpersonal and communication skills, with the ability to build rapport with patients and colleagues alike.
  • Proficiency in practice management software and electronic health records (EHR) systems, with a keen eye for detail and accuracy.

We value Integrity, Transparency, and Innovation at destinationone Consulting, and we're committed to building a network of talented professionals who share our vision. By joining our team, you'll have access to a wealth of opportunities and resources, empowering you to take your career to the next level.


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