Operations Team Leader

3 weeks ago


Naples, Florida, United States Berman Physical Therapy Full time
Company Overview

Berman Physical Therapy is a rapidly growing clinic that has experienced tremendous growth in recent years.


About the Role

We are seeking an experienced Operations Supervisor to join our team in Naples, FL. The successful candidate will be responsible for managing a team of Physical Therapists and Administrative staff, ensuring company KPIs are met and documenting internal procedures. The ideal candidate will have at least two years of experience supervising/managing a team and possess exceptional analytical and problem-solving skills.


Responsibilities:
  • Ensure weekly, monthly, and quarterly KPIs are met and reported to the CEO with a written summary.
  • Develop and regularly update online company process and procedures library.
  • Foster deeper relationships with customers and clients.
  • Performance reviews of staff (documented with summary given to CEO).
  • Continually review and evolve employee scorecards (responsibilities/expectations/KPIs).
  • Organize and plan all external events/meetings for the CEO, client-appreciation events, and team-building activities.

Requirements:
  • Analytical skills: Draw insightful conclusions from data/KPIs and report back to the CEO.
  • Process and system orientated with experience using CRM software and Google Drive.
  • Experience working with company KPIs and understanding what impacts those KPIs.
  • Ability to focus on key priorities and follow through on commitments.
  • Persistence and proactivity in achieving goals.

What We Offer:
  • Ongoing training and support in management and leadership.
  • Opportunity to develop and grow a team while growing your own management and leadership skills.
  • Paid time off.

Salary and Benefits:

The estimated salary for this role is between $45,000 and $55,000 per year, depending on experience. Additional benefits include paid time off and ongoing training and support.


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