Medical Support Assistant

1 day ago


Prescott, Arizona, United States VETERANS HEALTH ADMINISTRATION Full time
Job Summary

The Northern Arizona VA Health Care System is seeking a highly skilled Medical Support Assistant to join our team in the Health Administration Service. As a Medical Support Assistant, you will play a critical role in providing exceptional customer service and ensuring overall customer satisfaction.

Key Responsibilities
  • Provide customer service and answer phone calls to Veterans and provider offices
  • Schedule, cancel, and reschedule patient appointments and/or consults
  • Enter no-show information and monitor outpatient appointments
  • Obtain medical information from patients and coordinate information and actions related to patient care and services
  • Verify and update demographics and insurance information
  • Process emergency and non-emergency transfers to other VA facilities or private hospitals
Requirements
  • United States Citizenship
  • English Language Proficiency
  • Experience and Education: Six months of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
Working Conditions

This is a full-time position with a work schedule of Monday - Friday (7:30am - 4:00pm). Telework is not authorized, and this is not a virtual position. Relocation/Recruitment Incentives and Financial Disclosure Report are not authorized.



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