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Business Systems Analyst
2 months ago
We are seeking a highly skilled Business Analyst to join our team at the Ohio Department of Commerce. As a Business Analyst, you will play a critical role in providing technical assistance to information technology professionals engaged in establishing and enhancing child welfare automated systems.
Key Responsibilities- Provide technical assistance to Office of Information Services (OIS) personnel and contractors in determining scope and requirements derived from federal system requirements documents.
- Review design documents, plan, develop, and recommend performance criteria and test case scenarios.
- Conduct system tests to ensure expected outcomes and to test user scenarios.
- Assist with data conversion from current child welfare automated systems.
- Develop marketing material for partner agencies, webinars, procedure manuals, and user support documentation.
- Monitor adherence of system development to federal and state requirements.
- Remain current in program policy changes.
- Provide help desk customer service to county Public Children Service Agencies (PCSAs), Title IV-E Juvenile Courts, private non-custodial agencies (PNAs), and private child placing agencies (PCPAs).
- Train PCSAs, PNAs, and PCPAs to ensure program compliance through use of state's child welfare automation systems.
- Monitor counties' knowledge and use of state's child welfare automation systems by identifying user and/or software problems through help desk activities with PCSAs, PNAs, and PCPAs staff.
- Respond to PCSAs, PNAs, and PCPAs inquiries regarding child welfare automated systems user-related issues.
- Determine security profiles for agency staff.
- Analyze data and create reports to assist with federal reporting requirements.
- Identify source of problems and prepare corrective action steps.
- 24 months of recent experience (within past 5 years) in delivery of human services that included explaining and applying child protective services laws, policies, and procedures mandated by Ohio Department of Job and Family Services and using SACWIS.
- 6 months of training or 6 months of experience in operating a personal computer and using Microsoft Office system software, such as Microsoft Word, Excel, PowerPoint, or like software package.
- Completion of undergraduate core coursework or 2 years of experience in social or behavioral science, pre-medicine, business administration, public administration, human services, or comparable field.
We offer a competitive benefits package, including medical coverage, free dental, vision, and basic life insurance premiums, paid time off, and education and development opportunities.
