Client Service Coordinator
4 weeks ago
Job Summary:
The Client Service Coordinator is a vital member of our veterinary team, responsible for delivering exceptional client service and ensuring a seamless experience for our clients and their pets. This role requires a strong focus on customer satisfaction, effective communication, and attention to detail.
Key Responsibilities:
- Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and hospital services.
- Assist incoming and outgoing clients with necessary documentation, information, and instructions.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
Requirements:
- High School Diploma or equivalent preferred.
- One year related experience required with customer service preferred.
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Working Conditions:
- Ability to work at a computer for long periods of time.
- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
What We Offer:
Banfield Pet Hospitals offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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