Client Service Coordinator

4 weeks ago


Humble, Texas, United States Banfield Full time

Job Summary:

The Client Service Coordinator is a vital member of our veterinary team, responsible for delivering exceptional client service and ensuring a seamless experience for our clients and their pets. This role requires a strong focus on customer satisfaction, effective communication, and attention to detail.

Key Responsibilities:

  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and hospital services.
  • Assist incoming and outgoing clients with necessary documentation, information, and instructions.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.

Requirements:

  • High School Diploma or equivalent preferred.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Working Conditions:

  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.

What We Offer:

Banfield Pet Hospitals offers a competitive salary and benefits package, as well as opportunities for professional growth and development.


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