Customer Service Representative
2 weeks ago
Demo - Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Demo - Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.
About New York Medicaid ChoiceNew York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice. We're proud that over the past twenty years NYMC has grown and expanded across the state. To date, we have helped millions of New Yorkers access the health services that best fit their needs. We're proud to meet our mission of Helping Government Serve the People through this program.
About the PositionIf you're looking for a challenging and rewarding career in the healthcare industry, then this is the position for you. We're hiring a Customer Service Representative in a supportive work environment. We are looking for an individual who is passionate about helping their community, interested in learning and taking part in public health services and is growth-oriented. This position provides face-to-face, telephonic, and possibly virtual enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunity in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you.
Key Responsibilities- Conducts face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at local offices
- Assist clients with the enrollment/disenrollment process
- Interface with local staff and maintains professional and positive relationships with all local staff, community groups, and clients
- Conduct appointments to assist eligible consumers complete their Medicaid application
- Conduct phone outreach to assist consumers with plan enrollment
- Maintains updated knowledge of the New York Medicaid Choice Project
- Prior work experience in customer service, data entry and/or processing
- Willingness to provide site coverage of neighboring sites is required; may be transferred to another site within the region
- Proficiency in Microsoft Office applications as Excel, Power Point, and Word
- Knowledge of population served
- Positions outside of NYC require a vehicle, valid driver's license and insurance
- Must reside in State of New York
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