Patient Care Coordinator Specialist
2 weeks ago
We are seeking a highly skilled Patient Care Coordinator to join our team at All American Home Care LLC. As a key member of our care coordination team, you will be responsible for providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
Key Responsibilities- Develop and implement comprehensive care plans for patients
- Monitor and evaluate patient progress, making adjustments as needed
- Ensure high-quality care is provided by home health aides
- Schedule agency home health care aides and manage last-minute call-outs
- Develop an on-call pool of agency aides with various shifts in coordination with Human Resources
- Communicate with referral sources and Case Managers to provide excellent customer service
- Listen to patient needs and match them to the appropriate caregiver
- Manage a caseload of 100+ patients
- Review care plans with patients and caregivers
- Resolve caregiver and client grievances and complaints
- Address over utilization of hours
- Report personnel performance issues
- Ensure caseload retention
- High school graduate
- 2+ years of experience in a Home Care or Service Coordination role
- Demonstrated capability to maintain strict confidentiality
- Proven ability to generate leads and monitor referrals
- Strong typing and computer skills
- Comfortable with closing and asking for business
- Well-organized, accurate, and attentive to detail
- Excellent communication, public relations, and follow-up skills
- Experience with HHA Exchange and EVV
- Bilingual English/Spanish preferred
Our mission at All American Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity of their own home. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship.
Benefits- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8-hour shift
- Monday to Friday
- Bonus pay
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