Dining Services Director
5 days ago
Aramark Healthcare+ seeks an experienced Patient Services Manager at Lifespan Rhode Island Hospital in Providence, RI. The Patient Service Manager will develop and implement dining solutions that meet patient and customer needs and preferences, utilizing technical training and government-mandated nutritional standards to create healthy menu implementation plans. This role is responsible for managing patient feeding, quality assurance, and driving patient satisfaction scores.
About the Role:
- Manage patient food service activities and implement/maintain programs to drive overall patient satisfaction.
- Deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents.
- Drive patient satisfaction and maintain client relationships through rounding. Ensure compliance with food safety, sanitation, and overall workplace safety standards.
- Supervise, staff, train, conduct applicable rounding, and manage the performance of the food service supervisors, diet office, kitchen, tray line or room service program, and patient meal delivery staff, including applicable rounding.
- Serve as liaison between the dietetics staff and food service departments.
- Recognize and adopt activities appropriate to the specific needs of the patient/resident population and demonstrate knowledge of specific issues directly related to the age of the patient population.
- Coordinate activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution, and service of food to ensure optimal nutrition care of patients/residents.
- Manage and control resources and materials to ensure quality, adequacy of supply, and cost control within budgetary guidelines.
Requirements:
- At least 1-2 years of food service management experience.
- Bachelor's degree or equivalent experience.
- Healthcare patient services management experience preferred.
- Experience managing, motivating, and engaging a large workforce.
- Proficiency with Microsoft Office programs required.
- Excellent interpersonal, customer service, and organizational skills required.
- Nutrition education and/or background preferred.
- SERV Safe Certification is a plus.
- Must be able to work a varied schedule (opening, closing, and mid-shift + alternate weekends and holidays).
What We Offer:
- A competitive salary of approximately $$85,000 - $110,000 per year, depending on experience.
- An excellent benefits package, including medical, dental, and vision coverage.
- A comprehensive training program to support your career growth.
- The opportunity to work with a leading healthcare provider and contribute to the well-being of patients and residents.
- A dynamic and supportive work environment.
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