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Server - Historic Park Inn and Restaurant

2 months ago

Mason City, Iowa, United States Historic Park Inn Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Server to join our team at the Historic Park Inn Hotel. As a Server, you will be responsible for providing exceptional dining experiences for our guests, ensuring their satisfaction and loyalty to our hotel.

Key Responsibilities
  • Greeting and Seating: Welcome guests to the restaurant, assist in seating, and provide them with menus.
  • Taking Orders: Accurately take food and beverage orders, answer questions about the menu, and provide recommendations when required.
  • Serving: Deliver food and beverages to tables in a timely and organized manner, ensuring orders are accurate.
  • Knowledge: Maintain a thorough knowledge of the restaurant's menu items, including specials and beverage offerings.
  • Up-selling: Promote additional items such as appetizers, desserts, and specialty drinks to enhance the guest experience.
  • Guest Assistance: Address guest inquiries, resolve complaints, and accommodate special requests to ensure customer satisfaction.
  • Cleanliness: Maintain a clean and tidy work environment, including table settings, dining areas, and side stations.
  • Payment Handling: Present bills to guests, take payments, and return change or process credit card payments in an accurate and secure manner.
  • Teamwork: Collaborate with the kitchen staff, bartenders, and other servers to ensure smooth service and teamwork.
  • Compliance: Adhere to all safety and sanitation guidelines, as well as hotel and restaurant policies.
  • Side Work: Perform side duties such as refilling condiments, restocking service stations, and preparing for the next shift.
Requirements
  • Education and Experience: High school diploma or equivalent required. Previous experience in food and beverage service preferred.
  • Certifications: Alcohol Serving Certificate and Safe Serving Certification required.
  • Physical Demands: Ability to lift, carry, push, and pull up to 50 lbs.
  • Travel: On-site work at the hotel property.
Benefits
  • Paid Onboarding: Comprehensive training and onboarding program.
  • Paid Holidays: Double time pay for holidays worked.
  • Hotel Room Discounts: Discounts on hotel rooms for employees and their families.
  • Opportunities for Career Progression: Opportunities for advancement and professional growth.
  • Thriving Culture: Collaborative and supportive work environment.