Account Compliance Manager

1 month ago


Cincinnati, Ohio, United States City Wide Facility Solutions Full time
Job Description

Objective

The Account Compliance Manager is responsible for ensuring the quality of our business operations, enhancing client satisfaction, and effectively collaborating with Independent Contractors (IC). This role requires the ability to work independently and with others in various facilities, including industrial, manufacturing, office, medical, and retail settings. The Account Compliance Manager must exercise good judgment in reporting client concerns to management and seeking the involvement of others to best meet clients' needs.

Key Responsibilities

1. Develop and maintain productive relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on problem-solving.

2. Review scope of work and ensure quality assurance per account to retain existing business and gain new business.

3. Communicate with Facility Solutions Manager daily for any issues requiring immediate attention, including a nightly recap via email or phone message.

4. Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.

5. Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.

6. Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.

7. Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.

Requirements

High school diploma required or equivalent experience in commercial janitorial services industry.

Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.

Strong planning, organization skills, and attention to detail.

Excellent communication and interpersonal skills.

Must be innovative and strive for continuous improvement.

Benefits

City Wide Facility Solutions offers a competitive benefits package, including health, dental, and vision insurance, 3 weeks of paid time off, 6 paid holidays, Simple IRA (up to 3% company match), Long/Short term disability (no cost to employee), and Life and AD&D Insurance. Mileage is reimbursed at $0.625 per mile.



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