Restaurant Operations Manager
1 month ago
Assistant Manager – Black Bear Diner
Job Summary
As an Assistant Manager at Black Bear Diner, you will be responsible for overseeing the daily operations of the restaurant, ensuring that all aspects of the business meet company standards and specifications. This includes monitoring and directing crew members, training and supervising staff, processing daily reports, and completing administrative procedures.
Key Responsibilities
• Ensure that guest service meets Black Bear Diner standards, monitoring service during the shift and resolving any guest complaints to ensure a positive outcome.
• Ensure that food is prepared, cooked, and plated according to company standards.
• Maintain the facility, both interior and exterior, to company standards.
• Lead crew members each shift, assigning staff to appropriate stations before the start of the shift, monitoring breaks to ensure compliance with regulations and continuity of service, and directing employees as needed to ensure food, service, and housekeeping standards are maintained.
• Process reports accurately and on time.
• Maintain cash controls and enforce over/short policies.
• During opening or closing shifts, complete all steps per company guidelines and schedules.
Requirements
• Knowledge/Skills – high school degree or equivalent, ability to read/write/speak English, and verbal and language skills to understand and communicate with guests and crew members.
• Experience – minimum of 2 years in table service concept, supervised employees.
• Ability to work flexible schedule to cover days, nights, and weekends as needed, high energy to stand and work for extended periods.
• Ability to safely lift and easily maneuver plates of food, as well as supplies weighing up to 30 pounds.
Disclaimer
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. I affirm that I possess the requisite skills noted above and agree to perform the job duties of this position. Any failure on my part to perform these duties as described above may result in disciplinary action and/or job termination, determined solely by Management.
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