Store Customer Experience Manager

3 weeks ago


Pleasanton, California, United States Express Full time
About PHOENIX Retail, LLC

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS stores in the United States. Our mission is to create a personalized shopping experience for our customers.

Job Overview

We are seeking a skilled Sales Associate Keyholder to join our team at Stoneridge Mall. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience and driving sales growth.

Key Responsibilities
  • Opening and closing procedures: Balancing registers, preparing deposits, and activating the security system.
  • Providing excellent customer service: Responding to customer inquiries, resolving issues, and promoting products.
  • Maintaining store appearance: Ensuring a clean and organized sales floor, checkout area, and stockroom.
  • FOLLOWING COMPANY POLICIES AND PROCEDURES TO ENSURE SAFETY AND SECURITY.
  • Assisting with product launches and visual merchandising.
Requirements
  • High school diploma or equivalent required.
  • 0-2 years of relevant job experience (minimum 6 months).
  • Proficient in using technology (iPad, registers).
  • Available to work a variety of shifts, including nights, weekends, and holidays.
  • Meet physical requirements.
Benefits
  • Competitive hourly wage.
  • 401(k) and Roth 401(k) with Company match.
  • Medical, pharmacy, dental, and vision coverage.
  • Merchandise discount.
  • Paid Time Off.
  • Parental leave for new moms and dads.

Estimated Salary: $20.00 - $25.00 per hour based on location and experience.



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