Senior Systems Engineer
9 hours ago
We are seeking a highly skilled and experienced Senior Systems Engineer to join our team at myIT. As a key member of our technical staff, you will be responsible for leading complex projects, managing technical teams, and providing exceptional customer service to our clients.
Key Responsibilities:
- Lead the installation of multiple complex projects as lead technician
- Manage work performed by Support Technicians, Field Technicians, and Systems Engineers
- Serve as a primary contact for internal escalations
- Develop solutions to complex technical problems and communicate them to clients and internal teams
- Work with clients to resolve support issues and coordinate with other members of the Service Team for emergencies
- Assist in maintaining company records and customer network documentation
Requirements:
- 5+ years of IT support experience, with 3+ years as a Field Engineer
- Proven experience working on servers and multiple complex projects as lead technician
- Ability to pass advanced proficiency tests on hardware, software, networking, servers, and cloud services
- Ability to work as scheduled, sitting, standing, stooping, lifting, and carrying 35 lbs.
- Ability to travel to client sites using private vehicle, hired vehicle, walking, or public transit
Preferred Qualifications:
- Cloud, Microsoft 365, and Microsoft Azure certifications
- Managed Services (MSP), Connectwise, and Kaseya experience
About myIT:
We are a highly successful Technology Services Company that has been serving clients in the Dallas-Fort Worth area for over 25 years. Our clients are primarily locally-based small to medium-sized professional businesses and non-profit organizations. We rely on our team members to provide exceptional customer service and technical expertise to our clients.
What We Offer:
- Great pay
- Benefits
- Paid Time Off
- Company-provided training
- Growth opportunities with a proven industry leader
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