Senior Business Analyst

We are a leading IT consulting services provider focused on delivering innovative and successful business workforce solutions to Fortune 500 companies.

Our team of trained and experienced professionals strives to bring together the best technologies available to manage clients' complex business and technology needs, participate in implementation activities, and collaborate in new ways to meet client requirements.

We offer excellent benefits, including medical, dental, and vision coverage, as well as a fun and dynamic work environment.

We are seeking a highly skilled Sr. Business Analyst to support our contact center move from Genesys PureConnect to NICE Contact Center.

The ideal candidate will have at least 7+ years of IT experience, with a strong background in contact center or call center projects, and experience with requirements repository tools like Confluence, JIRA, and Top Team Analyst.

The successful candidate will be responsible for planning and monitoring business analysis activities, performing stakeholder analysis, and building strong relationships with project managers and stakeholders.

Key responsibilities include:

• Responsible for planning and monitoring activities for business analysis activities.
• Chooses a business analysis approach that is appropriate for the change.
• Performs a stakeholder analysis to determine potential types and areas of impact associated with the change.
• Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives, and scope of a change initiative.
• Responsible for elicitation of business requirements and related activities.
• Uses a variety of elicitation techniques to identify the characteristics of the change.
• Confirms and communicates what the stakeholders' needs are.
• Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses.
• Responsible for activities related to business requirements management and communication.
• Translates business concerns, questions, and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements, and others.
• Defines relationships between various types of requirements.
• Traces requirements to business objectives, test cases, and solutions.
• Assesses the value, urgency, and risk associated with each individual requirement.
• Evaluates new and changing requirements for impact to projects.
• Works with stakeholders to reach approval and agreement on requirements.
• Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution.
• Responsible for requirements analysis and design definition.
• Analyzes the needs in order to recommend a solution or a range of solutions.
• Analyzes and quantifies the potential value of the solution options.
• Models and/or tailors requirements so they are understandable and usable by each stakeholder group.
• Responsible for strategy or Enterprise analysis.
• Analyzes current state of how the Enterprise functions today, setting a baseline and context for future changes.
• Defines future state goals and objectives and how the Enterprise needs to change to meet those goals.
• Understands uncertainties and assesses risks to recommend actions to deliver value.
• Performs gap analysis between current and future state, recommending the highest value approach for reaching the future state.
• Examines the potential value of the solution to determine if the change is justified.
• Coordinates and facilitates meetings with representatives from all levels of the organization, vendors, and regulatory agencies as required to support planning, validation/acceptance, and final deployment processes.
• Provides support, mentoring, and guidance to project teams and incumbents.
• Performs other duties as assigned by management.

The ideal candidate will possess the following qualifications:

• Minimum of 7 years of business analysis experience in IT or a business environment.
• Proven ability to do a stakeholder analysis, select a project approach, and estimate BA effort.
• Demonstrated experience writing requirements documents.
• Proven understanding of the distinction between requirements: business, stakeholder, solution (functional and non-functional), and transition.
• Demonstrated ability to lead requirements gathering/definition workshops, focus groups, and/or process diagramming workshops involving both business stakeholders and delivery teams.
• Proven ability to construct business process models.
• Demonstrated ability to understand and utilize decision analysis techniques.
• Demonstrated ability to manage requirements in Waterfall, Agile, and/or Iterative Software Development Methodologies.
• Proven ability to problem solve by defining basic steps and/or providing examples where techniques were used.
• Demonstrated ability to grasp technology concepts such as database, table-driven code, testing tools, security, and/or computer programming concepts.
• Proven ability to assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Demonstrated ability to assist with the interpretation of requirements into feasible options, considering technical and business constraints, and communicates options to the stakeholders.
• Proven ability to effectively present solution options and recommendations to stakeholders.
• Demonstrated ability to construct specifications, models, diagrams, and charts to communicate needs to solution designers, developers, and testers.
• Proven ability to maintain and reconcile forward and backward traceability of requirements.
• Demonstrated ability to lead Enterprise analysis activities, including definition of business needs and objectives, assessment of capabilities, selection of solution and scope, and development of the business case.
• Proven experience in strategic analysis techniques and principles of business and enterprise architecture.
• Demonstrated experience with requirements analysis/management tools is preferred.
• Proven ability to assess/perform peer review of requirements done by others.
• Demonstrated ability to engage, elicit, validate, and present findings to senior leadership.
• Proven excellent verbal and written communication skills with proven ability to convey information to clients, internal and external stakeholders, in a clear and concise manner.
• Demonstrated ability to reduce uncertainty and to manage ambiguity. Deals constructively with problems that do not have clear solutions.
• Demonstrated experience setting goals and successfully implementing and achieving goals.
• Demonstrated adaptability to adjust to multiple demands/deadlines, shifting priorities, ambiguity, and rapid change.
• Demonstrated experience creating and working in a team culture that is committed to collaborative cross-functional relationships and service excellence.
• Proven strong attention to detail with excellent organization skills.
• Demonstrated strong awareness and business understanding in regards to the domains that they work in/with.
• Demonstrated knowledge and experience of various insurance industry systems, insurance, and annuity products, and/or the product development process, is not required, but helpful.
• Proven ability to mentor and coach less-experienced clients.
• Demonstrated ability to participate in recruiting and interviewing candidates for BA positions.
• Proven ability to manage and coordinate the work and priorities of a team of clients (internal or external).