MSCC Team Supervisor
2 weeks ago
Job Summary: We are seeking a highly motivated and experienced Supervisor to lead our Contact Center team at Golden 1 Credit Union. As a Supervisor, you will be responsible for managing and growing a team that provides exceptional member services via the Contact Center.
Key Responsibilities:- Lead a team of Contact Center Representatives in providing superior services to members
- Develop and implement strategic plans to enhance/improve volume sales, services goals, and Contact Center volume
- Partner with other Unit Supervisors and Team Members to develop long and short-range plans
- Foster teamwork and leverage a strong member support network with other Golden 1 Departments and Branches
- Implement and ensure departmental compliance with established security, internal audit, governmental regulations, and credit union policies and procedures
- Bachelor's Degree in related field or equivalent work experience
- Three or more years of progressively responsible experience in a member service/customer service environment or equivalent and one year or more of supervisory experience in a similar environment
- Strong oral and written communications skills, current knowledge of The Golden 1 products, services, policies, and procedures, member relations, electronic banking equipment, credit union rules, regulations, and sound working knowledge of the methods and principles of sound business practices
- Prolonged sitting throughout the workday on the telephone to accomplish tasks
- Hearing in the normal range is required. A telephone device to enhance hearing will be provided if needed
- Corrected vision in the normal range is required to read online computer screens and prepare required documentation
About Golden 1 Credit Union: Golden 1 Credit Union is a not-for-profit financial cooperative dedicated to providing exceptional member service and financial solutions to our members. We are committed to making a positive impact in our communities and fostering a culture of innovation, collaboration, and excellence.
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