Automotive Service Manager

7 days ago


Amarillo, Texas, United States Meineke Full time
Job Summary

As a Service Advisor at Meineke, you will be responsible for overseeing service operations, addressing customer inquiries, and managing required documentation. This role involves mentoring employees on best practices for improving sales and customer service techniques, as well as ensuring repairs and maintenance tasks are completed in a timely manner.

Responsibilities
  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Mentor employees on best practices for improving sales and customer service techniques
  • Oversee day-to-day operations of the service department
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications
  • High school diploma or GED required, bachelor's degree preferred
  • Valid state-issued driver's license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience as an automotive service writer or service advisor is required, experience as an automotive service manager is preferred
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required


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