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Patient Care Coordinator
2 months ago
Company Overview:
Cosmetic Physician Partners is establishing a leading network of physician-led aesthetic clinics across the United States. We are currently seeking a Front Desk Receptionist to support one of our partner clinics and contribute to our dedicated team at M Spa.
Role Overview:
The ideal candidate will possess a strong patient care orientation, exceptional communication abilities, and a polished demeanor. Flexibility in scheduling, robust analytical skills, and a friendly, outgoing personality are essential. The successful applicant will be a quick learner eager to develop professionally.
Key Responsibilities:
- Welcome each patient warmly, ensuring a positive initial interaction.
- Deliver personalized care by understanding patient needs and facilitating smooth transitions to medical staff.
- Ensure patient comfort in the waiting area, providing timely updates on any delays and maintaining a tidy environment.
- Maintain comprehensive knowledge of all services, including pricing, procedure durations, and post-operative care.
- Manage patient records meticulously, verifying and updating demographic information accurately.
- Prepare charts for healthcare providers and ensure correct patient classification using the Room Manager system.
- Coordinate appointment scheduling efficiently, working with providers to meet patient needs.
- Oversee payment collection and posting, adhering to cash handling protocols and maintaining accurate financial records.
- Respond to patient inquiries promptly and professionally, ensuring all communications are handled in a timely manner.
- Distribute and collect necessary documentation, including consents and pre-operative instructions.
- Maintain a professional appearance and demeanor, setting a standard for the team.
- Build strong relationships with providers and team members to foster a collaborative work environment.
- Assist colleagues with tasks as needed to ensure high-quality patient care.
- Uphold the highest level of patient confidentiality by strictly following HIPAA regulations and all policies regarding Protected Health Information (PHI).
- Outstanding communication skills with a focus on patient-centered service.
- Strong organizational skills and attention to detail.
- Experience in managing appointments and patient records effectively.
- Ability to maintain composure in a fast-paced environment while handling multiple priorities.
- Previous experience in medical reception or similar roles is preferred.
- Paid Holidays
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company contribution
- Employee Corporate Discount Program
- PTO
- Much more
Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
