Strategic Employee Engagement Leader

4 weeks ago


Bellevue WA, United States Chewy Full time
Employee Engagement Manager Role

Chewy is seeking a skilled and strategic Sr Employee Engagement Manager to join our world-class Customer Service (CS) organization. We recognize the impact of employee engagement on organizational success and are committed to enhancing our workplace culture.

The ideal candidate will have ownership of our Voice of the Team Member initiatives, ensuring that employee perspectives are integrated into all aspects of our operations. Your goal will be to provide actionable recommendations that elevate employee engagement and satisfaction across our organization.

As a Sr Employee Engagement Manager, you will play a pivotal role in applying Voice of the Employee (VoE) data throughout the employee lifecycle to develop innovative solutions that enhance engagement and satisfaction. There is an opportunity to use a combination of analytical skills, employee feedback channels such as empathy mapping, focus groups, and survey insights, as well as provide consulting services for our leaders.

Key Responsibilities:
  • Evaluate survey needs across the Team Member lifecycle and in support of CS wide OP project and programming
  • Own end-to-end creation, build, strategy, and execution of CS surveys as needed, including engagement insights, leadership indexing, workflow processes, and organizational change insights surveys, as well as optimization opportunities in collaboration with Fulfillment Center and Corporate survey administrators
  • Conduct in-depth analysis to identify key drivers of employee engagement
  • Collaborate with cross-functional teams and senior leadership to interpret data in the context of organizational goals
  • Organize and facilitate targeted focus groups
  • Design and deploy lifecycle surveys to collect targeted feedback and translate empathetic insights into actionable recommendations

Requirements

The ideal candidate will have:
  • Bachelor's degree or relevant industry experience
  • 3+ years of proven experience in employee engagement, survey management, and data analysis
  • Experience working with multiple engagement platforms and frameworks (e.g. Experience in conducting focus groups and designing surveys
  • Exceptional consulting and solutioning skills
  • Outstanding communication and the ability to work in partnership with teams across the enterprise
  • Familiarity with HR technology and survey tools

Benefits

Chewy offers a competitive salary range for a Senior Employee Engagement Manager position, as well as a comprehensive benefits package, including 401k, new hire and annual equity grant, and a range of insurance options. We also offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. Team members will receive six paid holidays per year and may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

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