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Team Lead

2 months ago

Grand Rapids, Michigan, United States DolFinTech Full time
Job Description

A Team Lead supports a team of employees to ensure they complete their job tasks appropriately and on time.

Job duties vary by industry and business need, but your primary responsibilities are to support, train, and guide the production of assigned branches in cities such as Tacoma, Monroe, Everett, Kent - Washington State, and Portland, Oregon.

An Area Manager may consider integrating a Team Lead when there are 3 or more branches in a city or cities.

Key Requirements:
  • Education: High School Diploma or GED.
  • Experience: Cashier experience and basic computer skills with a focus on customer service and services of money such as banking or money remittance services.
  • Skills: Working knowledge of customer service concepts and practices, document presentation and management in an administrative support role, strong verbal and written communication skills for constant interaction with potential clients via in-person approach, or by phone.
  • Language: Must speak, read, and write Spanish and English fluently.
  • Computer Skills: Strong computer skills (Microsoft Office, Excel pivot table, Outlook, and internet) and must be able to learn other computer programs as required.
  • Driving Requirements: This position requires a valid license to operate a motor vehicle and the person in this position is required to maintain a good driving record as deemed appropriate by liability insurance carriers. Driving Requires driving long distances to supervise area stores.
ADA:

The statements above cover what are generally believed to be the primary and essential functions of this job.

Specific circumstances may allow or require some individuals assigned to the job to perform a slightly different combination of duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, sit, use hands to finger, handle, or feel and talk or hear.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Key Competencies:
  • Customer Service: Passion to provide outstanding customer service.
  • Analysis: Ability to analyze customer needs, advises about rates, & make recommendations.
  • Problem Solving: Ability to gather key information to find solutions for our customers.
  • Confidentiality: Maintains confidentiality of customer information.
  • Cash Handling: Ability to manage large amounts of cash transactions.
  • Organization: Maintains a clean and organized work environment.
  • Compliance: Maintains and applies current procedural knowledge for compliance guideline standards.
  • Other Tasks: Other tasks as assigned by management.
  • Communication: Strong verbal & written communication skills for constant interaction with customers in person or by phone.