Application Support Analyst-Physician Practice Systems Specialist
4 weeks ago
The Application Support Analyst will play a pivotal role in ensuring the seamless operation of Physician Practice Systems, with a focus on Electronic Health Record (EHR) systems. This individual will be responsible for troubleshooting issues, collaborating with cross-functional teams to optimize performance, and performing other duties as assigned.
Minimum Job Requirements- A minimum of an Associate's degree in an acceptable major from an accredited university.
- A minimum of two years' experience in healthcare, acceptable to Information Systems.
- Experience working with medical professionals and understanding their workflow needs.
- Familiarity with Hospital day-to-day operating processes, including various software programs.
- Excellent communication skills to effectively and tactfully communicate with co-workers, managers, Hospital Administrators, providers, consultants, business associates, and regulatory agencies, presenting a professional image as a representative of Marion Health.
- Interpersonal skills necessary to carry out duties in a professional manner, as well as the ability to work well under stress.
- Developed computer skills, including proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function.
- Excellent customer service skills.
- Analytical and problem-solving skills.
- Strong organizational skills to manage multiple issues simultaneously, combined with the ability to effectively prioritize. Ability to work independently with a high level of concentration and attention to detail.
- Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
- Accurately define actionable quality metrics and Key Performance Quality Indicators.
- Typical office environment with prolonged sitting and occasional standing and walking.
- Work may be subject to interruptions and occasional high stress levels.
- Works with highly confidential information, which may be proprietary or protected health information.
- Ability to work extended hours, evenings, holidays, on-call rotations, and/or weekends based on the needs of the department.
- Some travel may be necessary, with occasional overnight stays.
- Works with computers and related equipment, as well as other standard office equipment.
- Ability to drive or walk to various locations, or provide telephone support to end users.
- Detailed data gathering, design, and problem resolutions require intense concentration and analytical thought.
- Lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling, or stooping to perform duties in a safe manner.
Marion Health is an Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability. Marion Health is a smoke-free environment.
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