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Product Development Director

2 months ago

New York, New York, United States American Express Full time
About the Role

We are seeking a highly skilled Product Development Director to lead our Membership Growth and Customer Experience Innovation team. As a key member of our Digital Labs team, you will be responsible for developing and executing a comprehensive product strategy that aligns with our company goals and user needs.

Key Responsibilities
  • Formulate a comprehensive product strategy for new membership products and associated platform capabilities.
  • Drive the development and execution of a detailed product roadmap, prioritizing features and enhancements to optimize user engagement, repeat usage, and monetization.
  • Champion the creation of an intuitive user interface, collaborating closely with design/UX teams to create visually appealing layouts, seamless navigation, and delightful interactions.
  • Develop a robust strategy for content selection, categorization, and prioritization, collaborating with business development and strategic partnerships teams to ensure a diverse and engaging mix of relevant content types, sources, and formats.
  • Oversee the development and refinement of personalized recommendation algorithms leveraging machine learning and data analysis techniques.
  • Collaborate closely with engineering, design, data science, business development, and enablement teams to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards.
  • Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.
  • Establish key performance indicators (KPIs) and regularly monitor product performance, conducting A/B testing and experimentation to optimize algorithms, content relevance, and overall effectiveness.
  • Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture.
Requirements
  • Strong leadership skills, with prior experience managing a team of product managers.
  • Passionate about colleague development, with the ability to coach, mentor, and guide direct reports.
  • A history of building new products and shipping continuous improvements.
  • Specific experience using data, machine learning, and AI to solve customer problems is advantageous.
  • Energy and drive to ensure that your product is successful and has an impact, with a keen eye for detail and ability to analyze key metrics to identify opportunities or problems.
  • A good understanding of commercial considerations with the ability to clearly articulate how your product will generate revenue.
  • Clear and concise communication skills to convey product strategy and vision, adept at explaining complex concepts to a broad audience.
  • Ability to prioritize features across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes.
  • A clear understanding of UX design and customer research frameworks and principles.
  • Experience working as part of a global team, with the ability to flex your schedule to support multiple time zones.
About American Express

At American Express, we are committed to providing our colleagues with the support they need to thrive, professionally and personally. We offer a range of benefits and programs that support their holistic well-being, including competitive base salaries, bonus incentives, comprehensive medical, dental, vision, life insurance, and disability benefits, and flexible working models.

We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.