Insurance Customer Service Representative

3 weeks ago


Charlottesville, Virginia, United States Greg Leffler - State Farm Agent Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Office Representative at the Greg Leffler State Farm Agency. As a key member of our team, you will be responsible for delivering exceptional client experiences, resolving customer inquiries, and coordinating with other agency team members.

Key Responsibilities
  • Provide policy information and answer customer inquiries in a timely and professional manner.
  • Assist clients with policy changes and updates, ensuring seamless and efficient service.
  • Process insurance claims and follow up with clients to ensure satisfaction.
  • Maintain accurate records of customer interactions, providing valuable insights for future improvements.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Detail-oriented and able to multitask, with a focus on delivering high-quality results.
  • Previous customer service experience preferred, but not required.
What We Offer
  • A competitive salary and benefits package, including health insurance and paid time off.
  • Opportunities for advancement and professional growth within the agency.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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