Help Desk Specialist

7 days ago


Havre, United States Northern Montana Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Technician to join our team at Northern Montana Hospital. The successful candidate will provide technical assistance and support related to computer systems, hardware, or software, and will be responsible for responding promptly to queries, running diagnostic programs, isolating problems, determining and implementing solutions.

Key Responsibilities
  • Provide technical assistance and support related to computer systems, hardware, or software
  • Respond promptly to queries and resolve technical problems
  • Run diagnostic programs and determine solutions to technical issues
  • Provide training manuals and installation and training of users regarding their computer peripherals
  • Maintain good working relations with all departments and demonstrate ability to deal with pressure to meet deadlines
  • Be available for on-call requests and accept additional responsibilities as assigned
Requirements
  • Associates Degree in Computer Science or related Certification in CompTia, Microsoft, Cisco, etc., or equivalent preferred
  • Previous 1 to 3 years in a small to medium sized network of servers, desktop systems, and communications devices using current technologies
  • Demonstrates knowledge of Microsoft Windows, Microsoft Office, desktops, and mobile devices implementation, and support
  • Demonstrates knowledge of Active Directory, domain controllers, security software, and internet security encryption concepts, including SSL
  • Demonstrates knowledge utilizing cloud infrastructure solutions, setting up remote access for users, as well as the ability to support local/networked printers and scanners
  • Demonstrates knowledge of wireless networks
What We Offer

We offer a competitive salary commensurate with education and experience, as well as employee optional benefits including health, life, optical, dental, HSA/FLEX, 403b/pension savings plan, and disability.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.



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