Home Services Dispatcher
3 weeks ago
NH Ross Inc is a premier home services company that's been in business for over 53 years, seeking an energetic and driven individual to step into the role of Home Services Dispatcher. This exciting opportunity involves managing technician routing and location in the field, prioritizing top sales and service opportunities to meet daily revenue goals.
As a key member of our team, you'll work closely with customers to determine needs and generate a 5-star customer service experience, answering and managing incoming calls, outbound calls, emails, and chats in a dynamic environment. You'll be responsible for recording the result of service calls and creating reports for senior management, as well as participating in training to boost performance.
**Required Skills and Qualifications:**
- 3+ years of call center experience (Preferred)
- Driver's License (Required)
- Ability to think fast, find answers, and respond quickly to customer issues while maintaining a polite, empathetic, and professional manner
**Benefits:**
- 40 Hour work week
- Excellent commission structure with a strong hourly base salary ($18 - $22 per hour)
- Paid time off/Holidays
- 401K Retirement plan
- Medical reimbursement & Employer paid life Insurance
**Location:** Middle Island, NY
**Salary:** $20-$25 per hour based on experience
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