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Department Supervisor Customer Experience Leader

2 months ago

Stillwater, Minnesota, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and experienced Department Supervisor to join our team at TJ Maxx. As a Department Supervisor, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.

Key Responsibilities
  • Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
  • Promote a culture of honesty and integrity, and maintain confidentiality.
  • Take an active role in training and mentoring Associates on front-end principles, and train and coach Associates on personalizing the customer experience while promoting loyalty programs.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Ensure Associates execute tasks and activities according to store plan, and prioritize as needed.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
  • Provide and accept recognition and constructive feedback, and partner with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures, and promote credit and loyalty programs.
  • Support and participate in store shrink reduction goals and programs, and promote safety awareness and maintain a safe environment.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others.
  • 1 year retail experience and 6 months of leadership experience.
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Contact your TJX representative for more information.

This position has a starting pay range of $16.00 to $16.50 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At TJ Maxx, we value diversity and inclusion, and we are an equal opportunity employer.