Service Associate
4 weeks ago
Job Summary: We are seeking a Service Associate to join our team at Michaels Stores. As a Service Associate, you will be responsible for providing exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities:
- Provide friendly customer service and help customers shop our store
- Ensure a fast and friendly checkout experience
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards
- Educate customers on our Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner
- Cross trained in Custom Framing selling and production
Requirements:
- Retail and/or customer service experience preferred
Work Environment:
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.
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