Customer Service Representative

5 days ago


La Crosse, Wisconsin, United States LeadCar Toyota La Crosse Full time

**Job Summary:** We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, answering their inquiries and resolving any issues they may have.

**Key Responsibilities:

  • Operate a multi-line phone system, responding to customer calls in a prompt, polite, and professional manner.
  • Minimize caller wait times, checking back with them frequently to ensure they wish to continue holding.
  • Provide voicemail for callers if an employee cannot be reached, taking detailed messages and delivering them to the appropriate party in a timely manner.
  • Greet showroom customers in a professional, friendly, and hospitable manner, determining the nature of their visit.

**Requirements:** To perform this job successfully, you must have excellent phone etiquette, verbal and written communication skills, and exceptional interpersonal communication skills. You must also be punctual, have knowledge of Microsoft Word and Excel, and possess the ability to multi-task and work independently.



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